Dispatcher, Automotive

Join to apply for the Dispatcher role at Del Grande Dealer Group

Are you looking for an exciting career with the #1 new car and #1 certified pre-owned Hyundai dealer in Northern California? DGDG’s vision for success is driven by our unique culture and cutting-edge technology. To make our vision real,
Capitol Hyundai is looking for talented service professionals who think differently and strive to provide 100% guest satisfaction. We provide top-notch training to ensure your success.

As a Dispatcher
, you will be responsible for coordinating and scheduling repair orders, ensuring an efficient workflow between service advisors, technicians, and customers.

• Implement and maintain an effective dispatch system
• Schedule shop work to facilitate maximum productivity in accordance with dealership policies and the technician skill level required
• Prioritize and control all comebacks to ensure proper and prompt attention
• Review hard copies of repair orders turned in by technicians to ensure that assigned work has been performed and the repair order has been completed properly
• Ensure proper repair order documentation, i.e., complaint, cause and correction noted on every repair order with punch time for each operation
• Review job status frequently, logging status and reporting any change in time or cost estimates to the appropriate service advisor and/or customer
• Coordinate parts requirements with the Parts Department
• Schedule maintenance for service department vehicles and equipment
• Prepare a list of needed service department equipment, supplies, and required repairs, and review with the service manager as needed

• 1+ year automotive dealership experience required
• Hyundai experience preferred
• Ability to quickly acquire in-depth parts knowledge for dealership brand
• Well-organized, systematic, and detail oriented in carrying out job duties
• Communicate effectively with technicians and customers
• Must be results-driven, highly energized, and customer service oriented
• Possess ability to support a Service team to top-level performance and create a world-class customer experience
• Computer literate with well-developed information processing skills
• Valid driver's license and clean driving record, DMV Check required

Salary: $22-$30.00/hour

Pay is based on applicable experience and skills.

• Values-driven culture and team built on integrity, caring, performance and efficiency
• Continuous career development and advancement opportunities
• Comprehensive benefits package (Medical, Dental, Vision)
• 401k with company match
• Employee Assistance Program with free telemedicine and mental health resources
• Exclusive Employee Vehicle Purchase Program with a 3-Year Service Maintenance Package

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.