Senior Product Manager, Consumer Retention

Teamwork makes the stream work.
Roku is changing how the world watches TV

Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.

From your first day at Roku, you'll make a valuable – and valued – contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.

The Subscriptions Product team at Roku is focused on growing Roku’s subscriptions business by creating extraordinary experiences that allow our viewers to purchase and engage with subscription services. We collaborate closely with Engineering, UX, Legal, Business teams, and partners to deliver high-quality features and capabilities our users love.

We’re seeking a Senior Product Manager of Consumer Payments & Retention to own payment experience, compliance, and drive subscription retention efforts across the Roku ecosystem.

For California Only – The estimated annual salary for this position is between $204,000 – $255,000 annually. Compensation packages are based on factors unique to each candidate, including but not limited to skill set, certifications, and specific geographical location. This role is eligible for health insurance, equity awards, life insurance, disability benefits, parental leave, wellness benefits, and paid time off.

• Enhance the consumer facing experiences, wherever Subscriptions from Roku are available, for adding and updating methods of payment with a goal of increasing purchase conversion. This includes at time of device activation or account creation, and at critical points through the consumer journey
• Drive method of payment enhancements, giving users a choice on how they purchase on Roku
• Define and ship retention mechanisms—smart cancellation save offers, win back pathways, and seamless discovery/subscription into other services
• Run A/B tests to quantify the impact of features and capabilities across the payment and retention portfolio
• Collaborate cross-functionally to operationalize payment and purchase compliance requirements in consumer flows and customer communications
• Partner with Customer Care to design clear, fair refund experiences and policies that balance user trust with operational efficiency

• 5+ years of Product Management experience; consumer subscriptions/streaming experience strongly preferred
• Ability to engage deeply with Engineering on technical details to translate product requirements into scalable solutions; proven success delivering high-quality products on time
• Reputation as a strong collaborator who listens, builds consensus, makes clear decisions, and writes thoughtful requirements
• Track record of executing plans end-to-end: driving alignment, managing tradeoffs, and unblocking teams to ship reliably
• Comfort with instrumentation and experimentation at scale: conversion, churn, payment success, and partner health metrics
• Bonus:
  Proven track record shipping multi-country products: payments, tax/VAT/compliance, localization, and partner onboarding at scale
• Bachelor’s degree (in Computer Science or a related technical field), MBA preferred

Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension).

Our employees can take time off work for vacation and other personal reasons to balance their evolving work and life…