Sales Operations Manager

Join to apply for the Sales Operations Manager role at VAT GROUP

Location:

San Jose, CA, US

Employment Type:

Permanent

BE GREAT TOGETHER WITH US.

Innovation, Efficiency and Ambition
: this is what VAT has stood for over 50 years. With this passion, VAT has grown to become the leading international developer, manufacturer and supplier of high‑performance high‑end vacuum valves and vacuum sealing technology, employing over 2000 people worldwide. The headquarters are located in Haag (Switzerland), the production centers in Switzerland, Malaysia, Romania and Taiwan.

Job Summary

The Sales Operations Manager is a critical member of the sales operations department and directly responsible for order management and inventory for one of VAT’s top accounts. The ideal candidate must be a very strong business process‑oriented person and act as a partner to peer functions, such as sales, account teams, operations, finance and service. The Account Sales Operations Manager must have strong leadership abilities and have demonstrated an ability to bring a matrixed team of people together from various levels and functions in the company to achieve a common goal.

Principal Duties And Responsibilities

• Be the main escalation point for all delivery and order management topics and work together with counterparts at the global VAT facilities to resolve issues quickly and pragmatically.
• Demonstrate a high level of professionalism and integrity in all interactions with customers and internal stakeholders, in line with VAT corporate expectations.
• Responsible for implementing efficient demand signal processes and programs that ensure accurate information flows between customer dashboards and VAT ERP systems.
• Drive reliable monthly forecasting for discrete and consignment orders for a major Semiconductor OEM account.
• Manage a diverse team of both direct and shared customer service resources, including goal setting and team development plans.
• Maintain accurate inventory records through monthly soft inventory processes, and periodic physical inventory audits.
• Define and sustain appropriate finished good inventory levels to support VAT KPI’s while maintaining continuity of supply for a high churn Semiconductor OEM account.
• Prepare and present executive level presentations, summary reports, spreadsheets, charts and analysis of data from multiple sources for internal and external use.
• Drive projects through to completion in a globally matrixed company.

Minimum Qualifications

• Bachelor’s degree in business or other related field required; MBA degree preferred.
• Strong Microsoft Excel skills and the ability to develop complex reports and metrics.
• Experience in operations, order and inventory management including experience managing teams and developing direct reports.
• Experience working a large, complex global account within the semiconductor industry.
• Experience in business process engineering and continuous improvement initiatives.
• Must have the ability to work in a globally matrixed team environment, work under pressure and adapt to the demands of a changing environment.
• Strong interpersonal, organizational, communication, and problem‑solving skills.
• Willing to travel both domestically and internationally, as required.

Interested? Then we look forward receiving your online application.

You can expect a dynamic and successful company where innovation, courage, fairness, openness and transparency are encouraged and your ideas are welcome. We offer flexible options for hybrid working. Your development according to your strengths and aspirations in your career is of great importance to us.