Business Program Management - SEO

Responsibilities

• Collaborate closely with PM, RD, Sales teams to jointly develop SOP for issue troubleshooting in non-China commercialized Product scenario.
• Conduct drill‑down data analysis, build diagnostic decision tree based on root cause analysis, and drive development of automated troubleshooting tools and intelligent diagnostic capabilities.
• Track cross‑project progress, identify blockers, and drive agreement among stakeholders to achieve the ultimate goal.
• Gain in-depth understanding of Tik Tok Advertising products and issue troubleshooting processes; oversee end‑to‑end process of issue localization and resolution; analyze factors affecting issue handling efficiency and propose optimization suggestions.
• Establish regular alignment mechanisms with PM and RD teams; participate in monthly/quarterly meetings.

• Bachelor's degree or above; majors in Statistics, Mathematics, Computer Science, or related fields are preferred.
• At least 3 years of relevant work experience in product operations.
• Strong sense of innovation, clear logical thinking, and proficient in data analysis.
• Strong project promotion capabilities and experience in cross‑team collaboration and project management.
• High self‑motivation, strong learning ability, and high enthusiasm for result‑oriented operations; willing to commit long‑term.
• Preferred: 5+ years of relevant work experience in product operations.

Tik Tok is the leading destination for short‑form mobile video. At Tik Tok, our mission is to inspire creativity and bring joy. Tik Tok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Inspiring creativity is at the core of Tik Tok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy. We lead with curiosity, humility, and a desire to make an impact in a rapidly growing tech company.

Every challenge is an opportunity to learn and innovate as one team.

Tik Tok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. We celebrate diverse voices and strive to create an environment that reflects the many communities we reach.

Tik Tok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at

Compensation Description (Annually)

• Base salary range: $128,000 – $290,160 annually.
• Total package may include discretionary bonuses, incentives, and restricted stock units.
• Benefits include medical, dental, vision insurance, 401(k) with company match, paid parental leave, disability coverage, life insurance, wellbeing benefits, and paid holidays, sick days, and personal time.
• Eligibility and benefits may vary by employment type and location.