Business Operations Specialist

Overview of Role

We are looking for an enthusiastic colleague to join our Business Operations team in San Jose. This position is responsible for collaborating with our dynamic customers, North America Sales and TSMC Headquarters in Taiwan, by solving daily business operational challenges.

You will report to the Section Manager of the Business Operations Support team, and the job will be based in San Jose, CA. Our work schedule operates on a hybrid system, where you will be required to work four days in the office with possible early evening hours expected.

TSMC is the leader in Semiconductor Foundry business. At TSMC, we develop the technologies that shape the future and change the world!

• Customer order and delivery schedule management.
• Execute shipments in compliance with global export regulations.
• Account coordination and execution of daily business operations, product loading priority, business transactions, sales data analysis and problem solving.
• Maintain client relationships. Responds to customer inquiries of delivery status, shipments, RMA, and others.
• Participate in customer visits, conference calls, project meetings, take meeting minutes, AR follow up.
• Partner with Account Managers to establish new accounts/engagements, deliver correct pricing and investigate pricing discrepancies for all aspects of the foundry business.
• Collaborations with TSMC cross-functional teams in the US and global locations.
• May perform other duties as assigned including special projects, post sales service.

• Bachelor’s Degree from an accredited university in business or related field.
• 1-3 years of related experience; preferably in the semiconductor industry or Supply Chain Field .
• Strong data analysis skills and attention to detail; advanced Microsoft Office skills (Excel, Word, and PowerPoint).

• Must be detail-oriented, highly organized, strong analytical ability to drive results, problem-solving, eager to learn and work independently.
• Strong interpersonal skills and positive attitude to function within and outside the team in a fast-paced work environment.
• Ability to track multiple processes concurrently, prioritize work, meet deadlines.
• Exceptional critical thinking and problem-solving skills.
• Mandarin-speaking/ writing is preferred.
• Manufacturing and Supply Chain Management experience is a plus.

As a trusted technology and capacity provider, TSMC is driven by the desire to be:

• The world’s leading dedicated semiconductor foundry
• The technology leader with a strong reputation for manufacturing excellence
• Advancing semiconductor manufacturing innovations to enable the future of technology

TSMC pioneered the pure‑play foundry business model when it was founded in 1987 and has been the world’s leading dedicated semiconductor foundry ever since. The Company supports a thriving ecosystem of global customers and partners with the industry’s leading process technologies and a portfolio of design enablement solutions to unleash innovation for the global semiconductor industry. With global operations spanning Asia, Europe, and North America, TSMC serves as a committed corporate citizen around the world.

In North America, TSMC has a strong sales and service organization that works with customers by helping them achieve silicon success with cutting‑edge technologies and manufacturing excellence. The Company has continued to accelerate its R&D investment and staffing in recent years and is expanding its manufacturing footprint to support customer innovation with 3D IC technologies and optimal manufacturing capacity.

TSMC North America, Inc. is committed to employing a diverse workforce and provides Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, or any other characteristic protected by applicable law.

TSMC is an equal opportunity employer prizing diversity and inclusion. We are committed to treating all employees and applicants for employment with respect and dignity. If…