Senior Client Services Consultant; San Jose, CA

San Jose, CA, USA

Posted Friday 9 January 2026 at 11:00

Who We Are

Magnit is the future of work. Serving hundreds of the world’s most recognizable brands for the past 30+ years, Magnit offers the industry’s first holistic platform for the modern workforce. Magnit's integrated workforce management (IWM) platform supported by data, software, intelligence, and best-in-class services team is key to our clients’ success. It can adapt quickly to regional or industry economic shifts, and provides the speed, scale, flexibility, transparency, and expertise required to meet an organization’s contingent workforce management, talent strategy and broader organization goals.

At Magnit, you’ll work with passionate colleagues who collaborate and deliver meaningful results that positively transform the largest companies around the globe.

This is a hybrid role working onsite 3 days per week in San Jose, CA.

The Sr. Client Services Consultant is an onsite leadership role and acts as the primary escalation point for the client and junior staff members in the absence of the Program Manager. Depending on the size of the onsite team, the Sr. CSC responsibility may be limited to one product (payroll, business validation, or staffing desk) or may span over multiple product lines and staff supervisory duties.

• Follow, maintain, and update the SOP “Standard Operating Procedures” for day-to-day procedures. Ensure the team is following operational procedures per the SOP.
• Handle first line escalations and problem resolution; identify and resolve employee relations issues ensuring timeliness and adherence to appropriate laws and regulations.
• Depending on the size of the team, the Sr CSC’s scope of responsibilities may be limited to one product (payroll, compliance or staffing desk) or may span over multiple product lines.
• Engage in and lead Business Development activities. When appropriate introduce new Magnit service lines to client managers. Work with OM/PM to identify opportunities to grow Magnit’s business.
• Ensure agreed screening and pre-employment checks take place in line with client requirements. Maintain accurate and complete records for all in-scope workers.
• Manage the end-to-end engagement of client-sourced talent with your client group including ensuring the worker is correctly processed through Magnit payroll.
• Efficiently manage the relationship and performance of the approved staffing desk suppliers; identify suitable new suppliers to ensure smooth service delivery.
• Assist OM/PM in staff development, new staff orientation, and training.
• Utilize Magnit’s proprietary software, Magnit VMS, to facilitate all required processes.
• Work with Program Manager to carry out ad hoc and structured training on co-employment for client groups as required.
• Assist in the drafting and presentation of Quality Business Reviews along with Internal Account Reviews; generate all required weekly reports to both client and Magnit on a timely basis.
• Contribute to team effort by accomplishing related results as needed.

• Bachelor’s degree in business, Human Resources, or a related field or equivalent work experience.
• 5+ years of experience supporting a Management Service Provider (MSP) program performing duties such as recruitment services, staff augmentation, payroll, SOW.
• Advanced proficiency in a VMS platforms (e.g., Magnit VMS, Fieldglass, Beeline) required.
• Proven track record managing complex client accounts or high-volume staffing/payroll programs.
• Experience working directly with senior client stakeholders and vendors to deliver strategic workforce solutions.
• Strong command of Microsoft Office, particularly Excel and PowerPoint for reporting and client presentations.
• Demonstrated ability to lead initiatives, mentor junior team members, and drive operational improvements.
• Detail-oriented, self-motivated, and proactive in identifying and solving problems.

Compensation
:
Salary range is $70,000-$80,000 USD annually. Salary rates are based on experience, skills, and geographical location.

What Magnit will Offer You

At Magnit, you’ll be joining an innovative, high-growth environment and can quickly…