Senior Internal Project Manager

• Job :
• # of Openings: 1
• Job Location s:
  Remote - Costa Rica
• Category:
  Customer Success & Operations

Costa Rica | Remote

As a Senior Internal Project Manager at Hyland, you'll be the central point of coordination for service design and new service introduction initiatives — driving them from ideation through launch and into operational ownership. You'll lead cross‑functional teams through Hyland's New Service Introduction (NSI) process, ensuring service offerings are strategically aligned, operationally ready, commercially viable, and delivered on schedule. This is a role for a highly organized, people‑savvy project leader who thrives in matrixed environments, builds alignment across diverse stakeholder groups, and brings clarity and momentum to complex, cross‑functional initiatives.

• Manage service design and service portfolio initiatives through the New Service Introduction (NSI) process from intake through launch and operational transition; develop and maintain integrated project plans, timelines, dependencies, and milestones for complex service design initiatives.
• Facilitate project governance activities, stage gate reviews, approvals, and executive decision‑making forums; guide stakeholders through NSI processes, deliverables, and governance requirements to ensure the quality and completion of required service design artifacts.
• Coordinate cross‑functional activities and ensure alignment across all participating business functions including Service Portfolio Management, Product Management, Service Delivery, Customer Success, Support, Sales, Marketing, Finance, Enablement, and Operations.
• Partner closely with Service Portfolio Owners to support the development and launch of new or enhanced service offerings; lead stakeholder meetings using engaging, action‑oriented facilitation techniques and develop communication plans that keep all parties informed and engaged throughout the initiative lifecycle.
• Coordinate launch readiness activities across delivery, support, enablement, operations, marketing, and sales organizations; ensure operational requirements, roles, processes, tooling, documentation, and training materials are fully established prior to launch.
• Develop executive‑level project updates, presentations, and status reports; track and communicate project health, milestones, risks, and decisions; identify opportunities to improve service design workflows, governance practices, and stakeholder engagement across the organization.

You’ll need these skills to hit the ground running:

• Demonstrated experience managing complex cross‑functional projects or programs from initiation through implementation, with experience leading initiatives involving multiple business stakeholders in a matrixed organizational environment.
• Strong understanding of project management methodologies, governance models, and change management principles, with exceptional organizational skills and the ability to manage multiple concurrent initiatives effectively.
• Strong facilitation, communication, presentation, and stakeholder management skills, with a demonstrated ability to influence without direct authority and drive alignment across diverse stakeholder groups.
• Strong analytical, critical thinking, problem‑solving, and decision‑making capabilities with experience developing executive communications, project documentation, and governance materials.
• Proficiency with project management and collaboration tools, with the ability to manage project scope, risks, issues, dependencies, and change requests throughout the full initiative lifecycle.

These will help you stand out:

• Experience guiding…