Product Operations Manager, Platform Responsibility - USDS

Team Intro:
We are seeking an experienced Product Operations Manager to expand our team's capacity in delivering on our Trust & Safety mission. In this role, you will be the operational engine behind our product features—focusing not on building the product, but on product-ionizing it  will partner closely with product managers, data scientists, policy developers, and engineers to develop rollout strategies, operationalize workflows, and ensure the safety of user data.

You will wear multiple hats to bridge the gap between product innovation and operational execution, ensuring every launch is seamless, measurable, and compliant.

• Drive End-to-End Product Launches:
  Lead the operational execution of new features and Trust & Safety strategies. Manage complete launch life cycles—including pre-launch preparation, rollout coordination, and alignment across cross-functional teams (Product, Engineering, Policy, and Operations) to ensure absolute launch readiness.
• Testing & Pre-Launch Evaluation:
  Partner with Data Science and Product teams to conduct comprehensive pre-launch risk and feature performance evaluations. Support dry runs, A/A testing, and A/B testing to validate feature stability and operational readiness before broader release.
• Standardize Operations & Build SOPs:
  Translate product capabilities into scalable operational workflows. Develop robust Standard Operating Procedures (SOPs), training protocols, and documentation to prepare frontline teams for new feature rollouts and ensure consistent execution.
• Post-Launch Monitoring & Iteration:
  Establish rigorous data monitoring systems to proactively track feature performance, user experience, and metric fluctuations. Lead root-cause analysis, triage bugs, collect structured feedback, and define post-launch metrics to drive continuous product iteration.
• Operational Perspective:
  Serve as the critical feedback loop between operations and product. Develop a deep understanding of the tooling and workflow pain points faced by operational teams daily, and advocate for targeted product optimizations to improve efficiency.
• Risk Management & Compliance:
  Collaborate with Legal, Policy, and cross-functional teams to proactively identify and mitigate risks related to product rollouts and operational changes. Ensure all features, tools, and workflows strictly adhere to US regulatory requirements and compliance standards.

• Bachelor's degree or above, with more than 3 years of work experience, in-depth understanding and judgment of industry development, user experience, and competitor dynamics, with keen insight and analytical skills.
• Strong analytical skills with the ability to assess cases and the ability to break down complex issues, structure operational improvements, and implement effective solutions.
• Demonstrated ability to drive key metric improvements through process management;
  Comfortable generating creative solutions, leveraging technology and tools to enhance both individual and team performance.

• Project management (PMO) experience preferred.
• Experience working across multiple locations and timezones within global organizations.
• Enthusiastic about continuous learning and passionate about multi-intelligent operations in customer support

Tik Tok USDS Joint Venture LLC is dedicated to the safety and security of millions of Americans who create, discover, and connect with what they love on the apps we operate. The Joint Venture has been established in compliance with the Executive Order signed by President Trump on September 25, 2025. Our foundation is a comprehensive data privacy and cybersecurity program we operate under defined safeguards to…