Senior Change Manager

Senior Change Manager – Business Change Management

Location: San Jose, CA

Duration: Contract – Long Term

Industry: Technology / Software

Client: Leading Global Technology Company

We are seeking an experienced Senior Change Manager / Business Change Manager to support strategic transformation initiatives within a global technology organization. The Change Manager will partner closely with program managers, product managers, subject matter experts, executive sponsors, and business stakeholders to develop and execute end-to-end change management strategies that minimize disruption, improve organizational readiness, and drive successful end-user adoption.

This role will primarily support a large-scale Sales and Field transformation initiative
, with significant focus on stakeholder engagement, change impact assessment, communications, training, adoption, readiness, and post-release hypercare.

The ideal candidate is a hands‑on change professional who can operate effectively in a complex, cross‑functional environment and influence stakeholders at all levels without direct authority.

• Develop and execute comprehensive organizational change management strategies and plans for strategic business and technology initiatives.
• Build strong relationships with executive sponsors, program leaders, product teams, SMEs, business stakeholders, and impacted end users.
• Assess the magnitude and impact of organizational, process, and technology changes and recommend appropriate change interventions.
• Conduct change impact assessments, stakeholder analysis, readiness assessments, and persona‑based impact analysis
  .
• Develop and maintain change plans covering communications, training, stakeholder engagement, readiness, adoption, resistance management, and reinforcement.
• Establish and manage Change Agent / Change Champion networks
  , including communications, meeting materials, engagement plans, facilitation, and reporting.
• Review, refresh, and enhance existing change management and training materials to align with evolving program requirements.
• Develop and coordinate new training materials, including sales enablement, forecasting, CRM/reporting changes, process updates, job aids, guides, and other learning content.
• Create and manage stakeholder communications across different phases of transformation, including data cleanup, dual reporting, planning kickoff, release, and post‑release support.
• Maintain and continuously update impacted‑user personas
  , documenting changes, impacts, risks, issues, readiness, and support requirements.
• Partner with SMEs and business users to validate change impacts and identify potential adoption barriers.
• Develop and execute training and communication plans in partnership with enablement, finance, support teams, and other functional groups.
• Facilitate training, workshops, information sessions, office hours, and stakeholder meetings for business and field teams.
• Develop and track change adoption and readiness metrics
  , using data and analytics to identify gaps and improvement opportunities.
• Support go‑live and hypercare activities
  , including office hours, user support, feedback collection, communications, and training‑material updates.
• Capture lessons learned and continuously improve change management processes, tools, and methodologies.
• Identify and proactively communicate project risks, issues, dependencies, and adoption gaps to program leadership.

• 5+ years of hands‑on experience in Organizational Change Management, Business Change Management, or a related transformation/change discipline.
• Proven experience supporting people, process, and technology changes within complex enterprise environments.
• Strong experience with change impact assessment,…