Customer Service Coordinator

Overview

About Supermicro:
Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community.

We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.

Job Req

Job Summary:

Supermicro was built to help the technology define what’s possible, and every day millions of people use our products to achieve high performance and efficiency in our server technology. The Customer Service Coordinator works closely with all related departments to address customer requests daily, follows work instructions to meet tight schedules, and contributes to a great customer experience. If you have a passion for customer service and are looking for a great opportunity, Supermicro wants you to join our team!

• Process product returns and conduct product failure analysis
• Ensure a high level of customer service is delivered to all customers
• Handle the day-to-day RMA Receiving activities
• Answer telephone calls promptly and respond to customer requests, inquiries and complaints in a respectful manner
• Warranty verification for customers to meet RMA service requirements
• Verify and investigate customer complaints and drive for resolution in a timely manner
• Manage customer escalations on the highest priority and work with internal teams for solutions
• Set and meet realistic customer expectations
• Follow up on RMA backlogs and outstanding items to meet schedule commitments
• Parts fulfillment and support, repair charges processing and order confirmation
• Work closely with internal departments as required

• Minimum of 1 year of experience in Customer Service or related fields preferred
• Excellent written, interpersonal communications and organizational skills
• Strong customer service ethics and ability to be empathetic and take ownership
• Detail oriented with excellent time management
• Ability to multi-task with minimum supervision and meet deadlines
• Independent person who is also a strong team player
• Experience in a fast-paced environment
• Proficient with MS Office applications with emphasis on Excel and Outlook
• Prior experience handling small parts components is a plus
• Associate degree is preferred

Note:

This position requires regular in-office attendance. The successful candidate is expected to be present in the office during standard working hours as determined by the company. In-office collaboration and participation in team meetings, training sessions, and other on-site activities are essential aspects of this role. Candidates should consider the commuting distance and be prepared to fulfill their responsibilities at the designated office location.

$21.01 - $28.00

The salary offered will depend on factors including location, level, education, training, specific skills, years of experience, and comparison to other employees in this role. In addition to a comprehensive benefits package, candidates may be eligible for bonus and equity programs.

Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.

• Entry level

• Full-time

• Other

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• Computers and Electronics Manufacturing