Client Support Trainee

At Vantage Management Group, Inc., we believe that with great power comes with great connectivity. As a Client Support Trainee, you’ll dive deep into AT&T Fiber’s products, developing the knowledge to help clients understand why true fiber makes a difference—for work, school, streaming, and smart homes. The Client Support Trainee’s growth begins the moment you help someone feel confident in their choice.

As a Client Support Trainee, you’ll bridge the gap between clients and our teams, focusing on AT&T Fiber services that transform how businesses and households stay connected. The Client Support Trainee designs customized fiber plans, resolves inquiries with confidence and warmth, and grows into a knowledgeable advocate for our clients.

Role Requirements for a Client Support Trainee

• Act as a liaison between AT&T Fiber clients and internal teams to ensure clear communication and timely resolution of service requests.

• Support onboarding by explaining AT&T Fiber high‑speed internet and enterprise solutions, verifying eligibility, and coordinating seamless account setup.

• Document customer interactions, service milestones, and feedback in CRM systems to strengthen retention strategies, compliance, and performance tracking.

• Learn and apply service level agreements and response time standards while shadowing experienced support staff to ensure consistent delivery.

• Contribute to product launches, promotional campaigns, and community engagement programs that elevate AT&T Fiber visibility and reinforce brand trust.

• Collaborate with senior managers to design sales, retention, and growth strategies that expand AT&T Fiber’s impact across business and consumer markets.