Sales and Customer Service Representative

Customer Service Representative. The Sales and Customer Service Representative learn how to promote AT&T Fiber benefits, provide top-tier customer care, and help clients select the connectivity solutions that best fit their needs—while advancing their skills in a growth-driven marketing environment.

As a Sales and Customer Service Representative, you will be the definitive source for AT&T Fiber solutions. The Sales and Customer Service Representative's consultative approach during onboarding and diligent account management post-sale will be the key to cultivating enduring customer relationships and achieving collective business goals.

Core Functions of the Sales and Customer Service Representative

• Serve as the primary customer liaison, delivering accurate information on AT&T Fiber solutions and ensuring the timely resolution of account needs.

• Identify sales opportunities by recommending AT&T Fiber upgrades, bundled packages, and new service plans that enhance connectivity and value.

• Coordinate activations, upgrades, and sales adjustments with precision to ensure seamless integration across AT&T Fiber systems.

• Maintain detailed CRM records of account activity, service milestones, and client feedback to support retention and compliance.

• Collaborate with internal teams across sales, operations, and technical support to resolve service challenges and ensure consistent account management.

• Support sales initiatives by contributing to product launches, sales campaigns, and community engagement programs that elevate AT&T Fiber’s visibility and brand trust.