Customer Service Rep
Listed on 2026-10-05
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Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Bilingual, Customer Success Management
Customer Service Representative
Valley Services is a family owned residential and construction solutions provider, conveniently located in the heart of downtown San Jose. It consists of three divisions: the transfer station, rental toilets, fencing and dumpsters, and site demolition. At Valley Services you won't just have a job, but you will be a part of an amazing team that is contributing to the growth of Silicon Valley.
By joining the Valley Team you will become a member of the family.
As a Customer Service Representative (CSR) at Valley Services, you will be the first point of contact for customers, ensuring exceptional service and efficient resolution of inquiries. You will play a key role in handling customer orders, addressing billing concerns, resolving service issues, and maintaining customer relationships across various communication channels.
Customer Support & Communication- Answer incoming calls, emails, and messages to assist customers with order placements, billing issues, product inquiries, and service concerns.
- Maintain a professional and courteous demeanor in all interactions, ensuring customer satisfaction.
- Troubleshoot customer complaints or issues, working proactively to resolve them quickly and effectively.
- Follow up on customer inquiries and service requests to ensure timely resolution.
- Accurately update and maintain customer records in the database.
- Process new service requests, schedule changes, and account updates in accordance with company policies.
- Ensure all customer interactions are logged and documented for reference and tracking.
- Stay up to date on company policies, services, and pricing structures to provide accurate information to customers.
- Work closely with the operations, dispatch, and billing teams to ensure smooth service coordination.
- Provide feedback to management on customer trends, complaints, or service improvements.
- Maintain positive relationships with customers by providing knowledgeable and timely support.
- Uphold Valley Services' reputation for outstanding customer service, converting frustrated customers into loyal clients.
- Identify opportunities to improve customer experience and escalate concerns when necessary.
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