Resident Services Coordinator

Community:
Eaves West Valley Number of Units: 873 About Fairfield If you're driven and looking for a collaborative workplace that makes a difference, you just might be a fit for Fairfield! We are a leader in the multifamily housing industry and we're passionate about creating exceptional apartment living. As we continue to grow, we're dedicated to investing in our people. Our culture is built on trust, support, and the drive to do great work.

Whether you're launching your career or bringing years of experience, you'll find opportunities to make an impact, develop your skills, and be part of something bigger. Come build your future with us!

About the Role As a Resident Services Coordinator, you’ll be the heartbeat of the community—planning events, engaging residents, and ensuring exceptional customer service. This role is perfect for someone who thrives on building relationships and creating memorable experiences.

• Resident Engagement Plan and execute resident events.
• Create newsletters and communications.
• Welcome new residents and enhance their move-in experience.
• Customer Service Provide ongoing support to residents.
• Address and resolve resident concerns.
• Maintain professional communication with residents and prospects.
• Marketing & Outreach Promote the property through outreach and social media.
• Build positive relationships with local businesses and vendors.
• Administrative Support Assist with phone calls, work orders, and rent processing.
• Manage mail and package deliveries.
• Coordinate clubhouse rentals and maintain supplies.

We're all about creating communities that people are proud to call home. Being a part of Fairfield means more than a rewarding career with personal growth. It's a partnership, working alongside colleagues in an open-dialogue environment that encourages growth and the sharing of ideas. We know that our associates are a key ingredient to our success, and we're proud to reflect that in our culture.

Driven by Vision:
We are a vertically integrated operator and investment manager in the multifamily sector with in-house development, construction, acquisition, and property and asset management services. As we continue to grow, we want you to grow with us. Career Growth & Learning:
Fairfield values new ideas at every level. We offer training, coaching, and mentoring to help associates develop their careers and inspire them to create change for the better. Culture of

Collaboration:

Enjoy a professional, supportive environment where we work together to drive meaningful impact. A Company that Cares:
We are proud to offer robust benefit packages with a focus on both quality of care and affordability. We offer competitive compensation plans, 401(k) matching, and paid time off, including sick days and volunteer time off (VTO) to support causes that matter to you.

• High school diploma or equivalent required.
• Valid driver’s license may be required.
• Minimum of one year experience in a customer service, sales, hospitality, or retail position.
• Experience using Microsoft Outlook, Word, and Excel.
• Ability to read, write, understand, and communicate in English.
• Intermediate knowledge of Microsoft Outlook, Word, and Excel.
• Strong typing skills.
• Superior customer service skills, including the ability to manage difficult customers and/or situations.
• Professional verbal and written communication skills.
• Strong attention to detail, organizational, time-management, and problem-solving skills.
• Ability to manage conflicting priorities and adjust priorities on a daily basis.
• Ability to work a flexible schedule to include weekends, evenings, and holidays.

Estimated Rate of Pay: $26.00 - $33.80 This position is non-exempt; the…