Part-time Desk Clerk - Pensione Esperanza

POSITION: Desk Clerk

LOCATIONS: Pensione Esperanza, San Jose, CA

COMPENSATION: $18.45/Hour

HOURS PER WEEK: Approximately 20 hours per week. Evening and weekend shifts may be required.

Charities Housing's mission is to develop, own and manage the highest quality affordable housing for extremely low and very low-income individuals, families and those in our community with special needs. For nearly 30 years, through service enhanced property management and structured resident involvement, Charities Housing has fostered and supported the highest standards of human dignity in our communities. The culture at Charities embraces a respectful, diverse and empowered environment.

We value a healthy work-life balance and encourage everyone to speak up and step up. Growth, mentorship and training are a priority for our teammates. We like to think outside the box and keep our entrepreneurial spirit alive and strong as the company continues to grow. We believe in working hard but also having fun along the way and celebrating our accomplishments.

Under the supervision of the Property Manager, the desk clerk is responsible for the security of the public areas of the building. Greet guests, answer questions, and answer the telephone. Monitor the security / TV system screens, walk the property, and report any suspicious activity. Desk clerk is responsible for the clean appearance of the desk area and for enforcing rules regarding the lobby and library areas.

Other duties as assigned by the Property Manager.

The following duties are normal for this position, but this list is not to be deemed all-encompassing. Other duties may be required and assigned.

• Be the public person at the front desk. Always present a good appearance (neat and clean). Greet guests and give entry to vendors or those (other than residents) visiting the property.
• Give entry and provide assistance to vendors or those (other than residents) visiting the property.
• Ensure visitor log, daily log, and other front desk forms are kept up to date.
• Answer incoming telephone calls and route telephone messages.
• Answer questions, give information regarding application and unit availability, answer the telephone, and take messages that are legible and complete in content.
• Post and distribute tenant notices.
• Observe the TV security monitors and report any suspicious activity. In the event of an emergency, respond to the appropriate service by calling 911 and then the Property Manager.
• Enforce policy regarding after hours guests. Register all overnight guests.
• Enforce prohibition against eating food in the lobby area and make sure that all litter is picked up immediately. Notify the janitor of large clean-up needs.
• Responsible for after hours writing of work order requests on the Maintenance Request Form including all relevant information such as date received and permission to enter.
• Perform other duties as requested by the Property Manager.

The above intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant.

Charities Housing is an equal…