Customer Service Representative

Our client, A leading logistics company, is seeking a Customer Service Representative to join their team. As a Customer Service Representative, you will be part of the Customer Service department supporting customer order support and service communications. The ideal candidate will have a customer/client focus, strong problem-solving skills, and the ability to manage time effectively, which will align successfully in the organization.

Job Title: Customer Service Representative

Location: San Jose, CA

Pay Range: $22-$24 depending on experience

Shift: Monday-Friday, 7:30am-4:00pm, onsite

• Provide timely and accurate information to incoming customer order status and product knowledge requests.
• Process customer orders, changes, and returns according to established department policies and procedures.
• Provide timely feedback to the company regarding service failures or customer concerns.
• Work closely with Planner for scheduling of orders and with the credit department to resolve disputed credit items.
• Partner with the sales team and managers to meet and exceed customer service expectations.

• High school graduate or GED.
• 1-2 years’ experience as a Customer Service Representative.
• Customer/client focused approach with strong problem-solving and analysis skills.
• Experienced with time management and able to stay highly motivated with a strong work ethic.
• Excellent communication and effective interpersonal skills.

• Work in an onsite role with a consistent Monday-Friday schedule (7:30am-4:00pm).
• Be a key point of contact for customers through email and phone support.
• Contribute to accurate order processing, scheduling coordination, and resolution of customer concerns.
• Support cross-functional teamwork with Planner, credit, and sales.
• Join a role focused on service quality, responsiveness, and continuous improvement.

• Medical and Prescription Drug Plans
• Supplemental Life Insurance
• Short Term Disability Insurance
• 401(k)