Customer Service Representative - Troubleshooting and Support

This is a remote customer service role supporting consumers of household goods, focused on troubleshooting product issues and providing responsive assistance. The position sits within a consumer products environment where timely, accurate support directly shapes customer satisfaction and brand loyalty.

• Respond to inbound customer inquiries regarding product setup, use, and troubleshooting
• Diagnose and resolve product issues through phone, chat, and/or email channels
• Document customer interactions, root causes, and outcomes in a CRM or support platform
• Escalate complex or recurring issues to the appropriate internal teams for follow-up
• Maintain up-to-date knowledge of product lines, features, warranties, and support policies
• Meet individual and team performance targets for response time, resolution, and quality

• Previous customer service or contact center experience, ideally in consumer goods or a related field
• Strong verbal and written communication skills
• Ability to work independently in a remote setting with reliable internet and a quiet workspace
• Problem-solving mindset with strong attention to detail
• Comfort navigating multiple systems and tools simultaneously while speaking with customers