Admissions Representative

Company Description

Unitek Learning is a leading healthcare education organization. The family of schools helps thousands of students launch and accelerate their careers every year. As a rapidly growing and highly successful company, Unitek is also a great place to pursue a rewarding and challenging career. We offer a competitive salary, generous benefits, unlimited growth potential, and a collegiate work environment.

We are looking for an Admissions Representative to join our team. This is a hybrid position with some work on campus and some work that can be done remotely.

• Recruit qualified students for the college’s academic programs in a compliant, appropriate, and professional manner.
• Provide basic information, routine guidance, and assistance to potential students on matters related to enrollment and the admissions process.
• Evaluate and resolve student inquiries, issues, and problems, ensuring appropriate action is taken to the satisfaction of the student, Unitek College, and/or relevant regulatory agencies.
• Uphold enrollment standards by complying with related governmental regulations and accreditation standards, enrolling only students who meet eligibility requirements as published in the college’s catalog.
• Demonstrate a positive attitude and motivation, concern for students, teamwork, excellent time‑management skills, and the work ethic to follow-through on commitments.
• Use Company‑approved admissions materials during telephone calls, interviews, and enrollment processes.
• Observe and adhere to all company policies and best practices, exercising judgment within defined procedures to determine appropriate actions.

• Take inquiry calls from all potential students, encouraging qualified prospects to schedule an appointment for an interview.
• Return web inquiries and calls promptly to all potential students, giving accurate information about the programs, including entrance requirements, curricula, and academic standards.
• Make outbound phone calls to potential students that have expressed interest in attending the institution; outbound calling efforts are a key component of this role.
• Participate in organized phone‑a‑thons and dialing campaigns according to company best practices, a required and essential part of day‑to‑day activity.
• Initiate unsolicited leads and generate new business when not responding to outstanding inquiries or working with current prospective students.
• Follow up on all inquiries that fail to schedule or show for an interview.
• Follow up with interviews that did not progress in the enrollment process and dropped/cancelled students to resolve any issues or address concerns.

• Schedule and conduct student interviews, ensuring compliance with the stated Company Policy on Financial Aid.
• Utilize only approved company materials during the interview process, demonstrating adherence to policies and procedures at all times.
• Meet with potential students to explain the program offering and match the college’s benefits and advantages to the student’s needs, advising suitable programs in accordance with the student’s desires, qualifications, and objectives.
• Make all efforts to ensure admissions management meets with the potential student and is well informed about the student’s motivations and concerns about attending the college.

• Provide basic information and routine advice, guidance, and assistance to students using established procedures and policies on available programs and eligibility requirements.
• Serve as a liaison between student and campus, ensuring all necessary enrollment forms are available and assisting in completion as needed, including reviewing applications and related documentation for compliance and collaborating with Finance to ensure a high level of customer service during the transition.
• Mentor and advise students to help them identify their unique skills and interests.
• Address any easily‑resolved inquiries, questions, concerns, or issues (referring more difficult issues to a more experienced staff member) and ensure appropriate action is taken to the satisfaction of the student, Company, and/or…