Admissions Representative

Admissions Representative

We are looking for an Admissions Representative to join our team. This will be a HYBRID position, with some work on campus and some remote.

Under direct supervision, this position will recruit qualified students for the college’s academic programs in a compliant, appropriate and professional manner. Provide basic information, routine guidance and assistance to potential students on matters related to enrollment and the admissions process. Evaluate and resolve student inquiries, issues, and problems, and ensure appropriate action is taken to the satisfaction of the student, Unitek College, and/or relevant regulatory agencies.

Uphold enrollment standards by complying with related governmental regulations and accreditation standards, and enrolling only students who meet eligibility requirements as published in the college’s catalog. Demonstrate a positive attitude, motivation, concern for students, teamwork, excellent time management skills, and the work ethic to follow-through on commitment to students and the organization. Use Company‑approved Admissions materials during telephone calls, interviews and enrollment process.

Observe and adhere to all company policies and best practices. Exercise judgment within defined procedures and practices to determine appropriate course of action.

• Take inquiry calls from all potential students, encourage qualified prospects to schedule an appointment for an interview.
• Return web inquiries and calls promptly to all potential students and give accurate information about the programs, entrance requirements, curricula, and academic standards.
• Make outbound phone calls to potential students that have expressed interest in attending the institution.
• Participate in organized phone‑a‑thons and dialing campaigns according to company best practices.
• Initiate unsolicited leads and generate new business when not responding to outstanding inquiries or working with current prospective students.
• Follow up on all inquiries that fail to schedule or show for an interview.
• Follow up with interviews that did not progress in the enrollment process and dropped/cancelled students to resolve any issues or address concerns.

• Schedule and conduct student interviews, ensuring compliance with Company Policy for any reference to Financial Aid.
• Utilize only approved company materials during the interview process and conduct interviews according to stated policies and processes.
• Meet with potential students to explain program offerings and match the college’s benefits and advantages to the student’s needs; discuss and advise suitable programs in accordance with student desires, qualifications, and objectives.
• Make all efforts to ensure admissions management meets the potential student and is well informed about the student’s motivations and concerns about attending the college.

• Provide basic information and routine advice, guidance, and assistance to students using established procedures and policies.
• Serve as liaison between student and campus, assist in completing necessary enrollment forms, and partner with Finance for high customer service; ensure financial aid packaging is complete.
• Mentor and advise students to help them identify their unique skills and interests.
• Address easily resolved inquiries, questions, concerns or issues; refer more difficult issues to a more experienced staff member, and ensure appropriate action is taken to the satisfaction of the student, Company, and regulatory agencies in compliance with policy, procedures and legal requirements.

• Accurately account for all inquiries and admissions activity associated with all inquiries.
• Complete daily activity reports.
• Ensure all pre‑start paperwork is completed accurately and in a timely manner.
• Keep all required reports current and accurate, including information stored in the system.
• Attend and successfully complete all training for this position, as required at any time by the Company.
• Perform other duties as assigned by local leaders.
• Attend meetings as directed by supervisor.