Student Success & Enrollment Counselor

ABOUT UNIVERSITY OF SILICON VALLEYUniversity of Silicon Valley (USV) is an innovative institution of higher education with a history spanning more than 139 years. Located in the heart of Silicon Valley, USV prepares students for meaningful careers through industry-connected education, experiential learning, and a commitment to innovation.

USV is creating a more personalized, connected, and accountable approach to student support.

POSITION SUMMARY: The Student Success & Enrollment Counselor serves as a consistent point of contact from a student’s initial inquiry through enrollment, academic progression, and graduation. The role combines admissions counseling, onboarding, academic advising, and student success coaching.

Counselors build relationships with prospective and enrolled students, guide applicants through enrollment, support academic planning, monitor student engagement, and connect students with appropriate resources. The role balances ethical enrollment practices with student success objectives and measurable outcomes.

KEY RESPONSIBILITIES Admissions Counseling & Recruitment Build relationships with prospective students and provide timely, personalized outreach by phone, email, text, video, and other approved channels.

Explain academic programs, career pathways, admission requirements, and the student experience; guide applicants through program selection, applications, and enrollment decisions.

Conduct interviews, information sessions, tours, and recruitment events as appropriate; identify and help resolve enrollment barriers.

Maintain accurate prospect records and contribute to enrollment goals through ethical recruitment and appropriate student-program fit.

Enrollment & Student Onboarding Guide admitted students through enrollment requirements, academic expectations, policies, and deadlines; coordinate with Financial Aid, Student Accounts, the Registrar, and other departments.

Support orientation and the transition to the university community, including initial academic planning and course registration under approved requirements and policies.

Establish a success plan with each assigned student and identify support needs before classes begin.

Academic Advising & Student Success Serve as the ongoing advising and student success contact for assigned students; provide guidance on degree pathways, course sequencing, registration, and graduation expectations.

Monitor attendance, academic performance, and engagement; conduct regular check-ins and identify challenges that may affect student progress.

Develop success plans and connect students with faculty, tutoring, financial aid specialists, career services, and other appropriate resources.

Collaborate with academic leadership and faculty while promoting student accountability, self-advocacy, and academic responsibility.

Student Retention & Graduation Support student persistence and degree completion through consistent engagement and proactive outreach to students at risk of withdrawing, being dismissed, or not registering for the next term.

Help returning students prepare for registration and resolve outstanding requirements; coordinate degree-completion planning with authorized academic personnel.

Connect students with support, career development, mentorship, networking, and university engagement opportunities; contribute to efforts that improve retention and graduation.

Student Relationship Management & Institutional Collaboration Manage a portfolio of prospective and enrolled students using university-approved systems; maintain timely communication and document interactions, concerns, and follow-up commitments.

Collaborate with Admissions, Financial Aid, Academic Affairs, Student Accounts, the Registrar, and other departments to provide a cohesive student experience.

Participate in team meetings, training, performance reviews, and student success initiatives; support efforts to improve the student experience and reduce administrative barriers.

Protect student records and follow FERPA, university policies, and applicable requirements. Escalate matters requiring specialized authority, including financial aid eligibility, academic exceptions, disability accommodations, immigration matters, and formal grievances.

Perform other related duties consistent with the scope of the position.

REQUIRED QUALIFICATIONS Bachelor’s degree from an accredited institution, or an equivalent combination of relevant education and professional experience.

Strong interpersonal, communication, and…