Dispatcher San Jose, CA

Dispatcher job at Veolia WTS. San Jose, CA.

Veolia Group is a global leader in environmental services, operating across all five continents with nearly 218,000 employees. Specializing in water, energy, and waste management, Veolia Group designs and implements innovative solutions for decarbonization, depollution, and resource regeneration, supporting communities and industries in their ecological transformation. Within this framework, Veolia's Water Technology Business brings together a dedicated team of experienced professionals committed to tackling the world’s most complex challenges related to water scarcity, quality, productivity, and energy.

Together, we pursue a shared mission to create a more sustainable future.

Job Summary

The Dispatcher coordinates/monitors WTS Service Operations. Performs all tasks in a manner that reflects the company's commitment to service, readily assisting both internal and external customers at every available opportunity.

• Analytical and problem solving skills
• Communication skills
• Strong interpersonal and leadership skills
• Strong organizational and analytical skills

• Endeavors to maintain harmonious relations with customers at all times.
• Coordinates activities with Service Technicians and appropriate department Managers including Plant Managers or their designated representatives.
• Acts as an information source for company Managers on field information.
• Receives customer requests for service.
• Acts as the first step in creating the service call and schedule.
• Gathers pertinent information – determines type of equipment, necessary supplies and test equipment required to execute the service call.
• Receives and processes salt/chemical orders from Sales, Service, and customers.
• Dispatches Service Technicians and equipment from Service Center or diverts equipment in route, if necessary, to the appropriate job sites.
• Maintains contact with Service Technicians and customers while on duty to ensure 100% accountability.
• Maintains various records and logs. These may include, but are not limited to, daily productivity reports, time logs and various schedules.
• Alerts all pertinent Managers to developing field situations and customer related call ins.
• Requires transfer of information at shift change.
• Enters job specific data into the computer.
• Other duties as assigned.

• Demonstrated ability to work independently and with teams
• Strong oral and written communication skills
• Ability to manage multiple high level priorities simultaneously

Why You’ll Love Working Here!

• In diversity lies strength – We strive to be a workplace that is inclusive and empowers people to contribute their best
• Recognition and rewards for your hard work and achievements
• Opportunity for new challenges – We are growing and love to promote from within
• An excellent leadership team and a collaborative culture that values innovation
• At all levels of the organization, we recognize talent and want to help you build your sustainable career!

We’re an organization that champions diversity and inclusion at every rung of the ladder and are proud to be an equal opportunity workplace. Because our people are our greatest assets, we also offer competitive compensation and benefits that include:

• Compensation – The salary range is tied to the market for similarly benchmarked roles. The range is not an absolute, but a guide, and offers will be based on the individual candidate’s knowledge, skills, experience, and market conditions, and internal peer equity. Depending upon all the preceding considerations for the final selected individual candidate, the offer may be lower or higher than the stated range: $21–26.92 USD/ hourly.
• Life Insurance
• Paid Time Off
• Paid Holidays
• Parental Leave
• 401(k) Plan
• Flexible Spending & Health Saving Accounts
• AD&D Insurance
• Disability Insurance
• Tuition Reimbursement

Education & Experience

• HS Diploma or GED Equivalent
• 3‑years work experience demonstrating Customer Service skills.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, SAP) and proficient keyboarding skills.
• Ability and willingness to support services…