Sr. Customer Quality Manager

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Candidate will be the champion of quality in promoting customers’ perception of Power Integrations products. They will ensure customer satisfaction by managing quality standards and customer expectations. The candidate will work seamlessly with various functional groups within the company and its supply base to secure customer approval of PI products, facilitate customer audits, ensure timely resolution of product quality issues, and drive corrective and preventive actions as needed.

They will act as the technical interface on quality matters with customers, requiring expertise in quality systems, organizational and communication skills, and a proven track record in a similar role within a semiconductor company.

• Lead, coach, and manage the quality engineering team.
• Directly interface with customers on quality matters.
• Collaborate with functional teams (Failure Analysis Engineering, Test Engineering, Product Engineering, Field Sales) to achieve quality goals and customer satisfaction.
• Drive corrective and preventive actions from field failures and generate 8D problem resolution reports for customers.
• Define and implement operational and systemic quality improvements.
• Provide product change notifications to customers.

• B.S. in Electrical Engineering or equivalent.
• 10+ years in customer quality engineering involving integrated circuits.
• Expertise in 8D problem resolution process.
• Experience in a customer-facing quality manager role.
• Problem-solving skills related to semiconductor products and manufacturing processes.
• Excellent technical writing skills, organized and concise, based on facts and data.
• Willingness to travel to customer sites worldwide as required.
• Ability to communicate effectively both verbally and in writing.

• Ability to communicate in Mandarin, both verbally and in writing.

Power Integrations offers a comprehensive total rewards package, including salary, equity, medical benefits, ESPP, 401K, tuition reimbursement, and time off. The annual base pay range is $158,695 - $229,046, depending on role, level, qualifications, and location. Additional benefits can be found at this link.

Seniority level:
Director

Employment type:

Full-time

Job function:
Quality Assurance

Industry: Semiconductor Manufacturing