Service Specialist - Building Automation; San Jose

Service Specialist - Building Automation (San Jose)

Note:

This posting is for a Service Specialist in Building Automation. The role requires expertise in HVAC automation, controls programming, and system integration. Candidates should be able to work independently, mentor junior staff, and provide exceptional customer service.

Must be able to achieve many objectives of this position. Requires some amount of timely supervision to ensure the proper tasks are being accomplished and that communication is adequate, timely, in the correct manner (i.e., verbal, written, email, etc.).

Have >3 years of experience in HVAC automation. Must be able to consistently achieve all the objectives of this position. Must be able to work with minimal supervision. This individual also provides mentoring and direct day-to-day supervision to entry level positions as needed.

Expert in this position with >5 years of experience in HVAC automation. Advanced awareness of the technical needs of both the controls system programming, integration to other systems, and HVAC strategies. If working for the Special Systems division this individual has a deep understanding of the many systems installed and maintained within the division. A high level NICET or other certification is usually owned by this person.

May lead others on very complex project tasks. Based on project needs, mentoring and direct supervision will be required.

In addition to senior level, this individual provides direct supervision to employees on a regular basis.

• Conducts preventive maintenance, installation, commissioning, and general servicing of systems (including detailed troubleshooting of systems)
• Provide support for ongoing service engineering and support for existing building systems. Provide Controls or Special Systems database, graphics, programming, etc. for sequences as provided by Design Specialists, project specifications, or other sources as applicable
• Debug installation issues during both the static and dynamic start up and commissioning of building controls and special systems
• This requires a knowledge of HVAC control systems, site preparation, peripheral equipment installation, and servicing techniques
• Works with minimal direction in the field
• Provides sketches of field changes and discrepancies for engineering corrections and drawings
• Communicates with customer upon arrival and before leaving the work site
• Meets regularly with customers to become familiar with operating problems
• Keeps customer informed on the nature of service provided, and outstanding issues and recommends system enhancement/upgrade/replacement
• Trains customer in systems operations
• Trains less experienced representatives and coordinates their work activity on multi-person jobs
• Compiles job documentation, such as certificate of completion, customer training form, training certificates and punch lists
• Conducts extensive self‑study (reading, research and practice) to improve and maintain technical proficiency in company's supported product lines
• Complete time sheets, service work orders, and other paperwork required for this position in an accurate and timely manner. Design Controls or Special Systems projects to meet scope of work and budget as defined by contract documents and sales estimate
• Ensure timely software backups are created for projects and software development
• Coordinates with Material Coordinator to achieve maximum cash flow and material handling efficiency
• Recommends technical solutions to sales and Assist Sales team during estimating phase and if necessary, demonstrate efficient EMS systems to new customers
• Identifies areas of system performance improvements to owners and coordinates with sales to document, pursue, and sell them
• Communicate with internal employees as required to ensure Next Level labor is accurate and timely and estimated productivity is achieved in all areas
• Other duties as assigned

• Proficient in any or all the following systems:
  Siemens, Johnson Controls F/X or Metasys, Honeywell, Tridium, Distech or Alerton – all highly preferred, but not required
• 3+ years of experience within the…