Senior Customer Quality Manager

The Senior Customer Quality Manager is an important customer-facing, hands-on role within the Global Customer Quality Engineering (CQE) team responsible for customer semiconductor quality requirements and developing customer relationships & partnership alliance. Reporting to the US Customer Quality Director in the US CQE organization, you will be based in onsemi’s San Jose, CA office as the main focal point and the voice of the customer for semiconductor quality and reliability with Semiconductor/Automotive/Ind/commercial customers.

You will be the key customer facing contact to manage customers' quality requirements and developing customer relationships. You will act as the customer quality champion and voice of the customer within onsemi and ensuring customer requirements are understood and met.

The position will require a strong semiconductor quality background as daily collaboration with Sales, Product & Test Engineering, Product Quality, Central Engineering, Manufacturing & BU Operations is needed.onsemi (Nasdaq: ON) is driving disruptive innovations to help build a better future. With a focus on automotive and industrial end-markets, the company is accelerating change in megatrends such as vehicle electrification and safety, sustainable energy grids, industrial automation, and 5G and cloud infrastructure.

With a highly differentiated and innovative product portfolio, onsemi creates intelligent power and sensing technologies that solve the world’s most complex challenges and leads the way in creating a safer, cleaner, and smarter world.

More details about our company benefits can be found here:

We are committed to sourcing, attracting, and hiring high-performance innovators, while providing all candidates a positive recruitment experience that builds our brand as a great place to work.onsemi is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, ancestry, national origin, age, marital status, pregnancy, sex, sexual orientation, physical or mental disability, medical condition, genetic information, military or veteran status, gender identity, gender expression, or any other protected category under applicable federal, state, or local laws.

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Bachelor’s/Masters/PHD in Engineering, Semiconductor/Quality, Electrical, Electronics, Mechanical Engineering, or relevant field with customer-facing skills and experiences.
10+ years in a comparable role for semiconductor quality, customer quality, automotive quality, product quality, quality management systems, PCN management, reliability engineering, failure analysis, product & test engineering or production quality control in the semiconductor industry.

Background in customer-facing roles especially in semiconductor/automotive Industry and strategic leadership

Hands-on skills in Quality tools and methodologies i.e. Is/Is-Not, Fault Tree Analysis, Fishbone, 5-why, 8D, statistics and structured problem-solving techniques. Strong technical problem solving and hands-on skills in quality tools and methodologies, especially Medical and/or automotive, e.g. APQP, ZVEI, AEC, VDA, PPAP, etc. In-depth knowledge of semiconductor device & package fails mechanisms/symptoms.

Excellent ability to manage both internal and external dynamic environments and circumstances through influence and negotiation skills to respond to challenging information and situations.

Excellent…