Field Service Engineer_Western

Founded in 1995 and headquartered in San Jose, CA, MPI America is a global technology leader in Semiconductor, Light Emitting Diode (LED), Photo Detectors, Lasers, Materials Research, Aerospace, Automotive, Fiber Optic, Electronic Components and more. MPI’s four main business sectors include Probe Card, Photonics Automation, Advanced Semiconductor Test and Thermal Divisions. MPI products range from various advanced probe card technologies, probers, testers, material handlers, inspection and thermal air systems.

Many of these products are accompanied by state-of-the-art Calibration and Test & Measurement software suites. The diversification of product portfolio and industries allows a healthy environment for employee growth and retention. Cross pollination of product technologies allows each new innovation to provide differentiation in areas that are meaningful to our valued customer base.

As a regular employee of the Company, you will be eligible to participate in a number of Company-sponsored benefits including medical, 401K with company match, and competitive compensation package. In addition, you will be entitled to personal time off (vacation and sick time) in accordance with the Company’s vacation policy.

This is an outstanding opportunity for growth and success with an industry recognized leader in the semiconductor test marketplace. Working in an environment that rewards independent thinking and leadership in a highly creative atmosphere.

We are currently seeking a Field Service Engineer to join our organization. The ideal candidate will have a broad mix of electrical, mechanical, and software skills in the areas of equipment installation and training, troubleshooting, equipment maintenance and customer service. The desired location for this position is in the western region of the United States with up to 80% of travel required to customer sites.

• Customer facing onsite service and support to Advanced Semiconductor Test Division (AST) and their products
• Probe test system troubleshooting and installation on manual and automated probe test systems at customer site according to manufacturer’s specifications
• Consults with customer and manager for site preparation
• Studies manuals, schematics, and product specifications to determine proper installation procedures
• Provide operational, service, and software training to customers
• Consults with AST engineering personnel to resolve unusual problems in system design, operation, and maintenance
• Advise management regarding customer satisfaction, product performance, and suggestions for product improvements
• Reviews and contributes to the development of service and product documentation
• Service travel throughout the Americas and also to Taiwan for service and sales training events
• Travel to trade shows and technical conferences for probe system setup
• Work with the customer to achieve timely test system sign-off using Acceptance Test Protocol documentation
• Completion of all paperwork to include customer visit reports, internal process development, cross functional projects and expense reports
• General customer support via email and phone
• Occasional cross-functional responsibilities as assigned by management

• Work Experience:
  
  At least 1 year of related experience (preferred but not required); preferably in the semiconductor industry.
• Education:
  
  Associates degree in Electrical, Mechanical, Technical Engineering, or equivalent work experience.
• Skills:
  
  Experience in troubleshooting and resolving problems on sophisticated equipment
• Computer literate, with experience using windows-based programs
• Excellent communication skills both written and verbal ability to communicate across all…