Loan Utility Officer

Loan Utility Officer

Heritage Bank of Commerce is seeking a Loan Utility Officer to execute all SBA processing tasks within the Loan Support Services Operations Department. The role includes 1502 reporting, daily balancing and remittances, ordering preliminary reports, conducting flood determinations for real estate transactions, and providing backup support for operational functions.

Pay Range

$26.30 - $43.83 per hour

Primary Responsibilities

• Balance SBA loans daily. Prepare the 1502 report monthly.
• Remit B&I payments, past due payments and 172 remittances daily as needed.
• Prepare SBA loan sales timely and within the bank’s expectations.
• Ensure daily and timely monitoring of Participation Payable Accounts.
• Process incoming and outgoing wires.
• Process returned ACH and check payments.
• Provide professional, timely and accurate responses to external/internal client requests.
• Perform loan maintenance, address changes, payment method, risk grade, tickler and code changes as needed.
• Prepare monthly and quarterly SBA Held for Sale Reports.
• Prepare monthly SBA Gain on Sale Report and quarterly SBA B&I Guaranteed and Unguaranteed Report.
• Set up Business Analytics reports according to requested specifications.
• Order flood certifications and preliminary title reports.
• Open escrows and process payoff demand requests from other lenders within applicable federal and state laws.

• Board new, renewal, modifications, participations and extensions into the ITI system.
• Process all payments and advances onto the ITI system.
• Process wires, participation loan entries, non-accrual, charge off, recovery entries, and specialized lending transactions.
• Assist in monitoring In-Process/Holdover accounts on a timely and daily basis.
• Review posted transactions against participation reports.
• Process transaction to sold note as required.

• Perform accurate and timely callback of monetary and block related entries daily.
• Balance general ledger accounts, researching and identifying differences or outstanding items.
• Responsible for accurate posting and daily balancing of the LCCP to the general ledger.

• Process paid loans ensuring timely and accurate loan collateral management within established credit lending and operations policies, federal regulations and state laws.
• Monitor UCC continuation activity, ensuring UCC continuations are prepared timely and accurately.
• Ensure insurance (flood, hazard, construction related) on all loans is accurate and monitored weekly to prevent lapses.
• Monitor upcoming insurance expirations and follow up on cancellations or under-insured notices.
• Monitor issuance, clearance and waiver of insurance exceptions.

• Balance loan and general ledger accounts, ensuring accuracy of posted monetary entries and new/renewal loans.
• Compile data using software programs and prepare daily, monthly and quarterly reports.
• Engage effectively with lending partners and senior management.
• Perform all other duties as assigned.

• Associate’s degree or equivalent from a two-year college or technical school, or two to three years of related Documentation/Loan Support Services experience.
• Advanced computer and technical skills, experience in ITI, Premier and Microsoft Office.
• Strong attention to detail with excellent analytical skills and loan servicing background.
• Effective communication skills in presentations to customers and other employees.
• Customer‑focused attitude with ability to engage customers, partners and management.
• Proven time‑management and problem‑solving skills, able to organize, prioritize and handle multiple tasks in a fast‑paced environment.
• Knowledge of basic computer programs, customer service skills, 10‑key and basic understanding of electronic banking systems.
• Strong communication and organizational skills with ability to interact effectively with all levels of management.

The employee is responsible for ensuring compliance with all applicable laws and regulations, including the Bank Secrecy Act (BSA), Office of Foreign Asset Control (OFAC), Vendor Management, Information and Data Security, and SEC regulations related to corporate governance and disclosure. The employee must maintain current compliance knowledge by attending related training seminars and staff meetings, and by reading pertinent compliance materials.

Heritage Bank of Commerce is an Equal Opportunity Employer committed to diversity and inclusion. We do not discriminate on the basis of race, color, ethnicity, religion, sex, sexual orientation, gender identity, national origin, marital status, genetic information, disability, Veteran status, or any other characteristic protected by Federal, state or local laws.