Banking CSR

A growing banking and consumer lending organization is seeking a Banking CSR for an opportunity in San Jose, CA. This role is ideal for a customer-focused banking professional with experience opening deposit accounts, supporting commercial banking relationships, and ensuring accurate documentation and regulatory compliance.

The Banking CSR will support new account boarding, customer relationship retention, and deposit service functions for business banking clients, including HOA-related accounts. This is a strong opportunity for someone who enjoys consultative customer service, detailed account administration, and working in a professional financial services environment with supportive leadership, team collaboration, and opportunities to continue building banking expertise.

• Open new accounts and maintain existing accounts in accordance with bank policies, procedures, and documentation standards.
• Consult with customers and prospects to identify deposit products and banking services that support their financial objectives.
• Support retention and growth of commercial banking relationships, including business checking accounts and related service products.
• Review and interpret HOA-related agreements to support contract administration and compliance requirements.
• Monitor account activity and documentation for compliance with applicable trust account regulations and internal banking standards.
• Use systems such as Chex Systems and OFAC screening tools as part of the new account opening and customer identification process.

• Pay rate: $23.00 to $25.00 per hour.
• Must have prior Bank experience to be offered $25 per hour.
• Job type:
  Temp-to-hire.
• Location:
  
  San Jose, CA.

For temporary assignments lasting 13 weeks or longer, Apple One is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

• Open, board, and maintain new and existing deposit accounts.
• Support commercial customer relationships and assist with account retention and growth.
• Ensure accurate CIP documentation, regulatory compliance, and account file maintenance.
• Review HOA-related agreements and trust account requirements.
• 3 to 5 years of relevant banking, customer service, new accounts, teller, or deposit operations experience.
• Knowledge of banking products, business checking accounts, deposit services, and customer account documentation.
• Experience using or working with Chex Systems, OFAC procedures, CIP requirements, or similar banking compliance processes.
• Ability to understand and follow bank policies, procedures, federal regulations, and state regulatory requirements.
• Strong customer service, relationship management, communication, and follow-up skills.
• High attention to detail with the ability to manage confidential financial information accurately and professionally.
• Ability to participate in sales meetings, product training, and service initiatives to improve customer experience and product knowledge.

• Experience supporting HOA banking relationships, trust accounts, or commercial deposit accounts.
• Familiarity with Department of Real Estate, Department of Financial Protection and Innovation, or Department of Insurance trust account regulations.
• Prior experience in a bank teller, deposit representative, new accounts representative, or banking customer service role.

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-_Know Your Rights
6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%.pdf

For temporary assignments lasting 13 weeks or…