Police Dispatcher

Job Summary

The Police Dispatcher is an entry level, uniformed non-sworn, support position for the University Police Department. Under general supervision of the Dispatch and Communications Manager or the watch commander, the Police Dispatcher will perform a variety of specialized support duties within the Police Communication Center. Support duties may include: communication's dispatching and public counter duties; providing clerical, records and technical support services including operating a centralized computer-aided dispatch (CAD), 9-1-1 and other non-emergency phones, and monitoring campus alarms.

The Police Dispatcher is responsible for maintaining effective and accurate communications between campus law enforcement, the public and other allied agencies. The Police Dispatcher I records and dispatches routine and emergency information promptly, clearly and accurately. Regular use of judgment and discretion is necessary to set priorities, assess the importance of information and react quickly and effectively. The Police Dispatcher will perform a variety of specialized support duties within the Police Communications Center.

The Police Dispatcher is required to work rotating shifts which includes nights, weekends and holidays. Overtime maybe required.

UPD Hiring Drive

$5,000 Signing Bonus, inquire for details email Debra Aguilar ilar

Key Responsibilities

* Receives emergency and routine requests for services from the campus community and from various electronic communications equipment, i.e., enhanced 911 and other telephone lines, radio transmissions, video display terminals, alarm enunciators, and in-person contacts from citizens in the University Police Department (UPD) lobby

* Elicits and records pertinent and accurate information, and uses judgment and discretion to rapidly assess the nature and priority of information and the necessary response

* Operates UPD and other emergency communications equipment to dispatch officers to calls for service, critical incidents and emergencies

* Identifies locations where assistance is needed, makes rapid determinations as to availability and proximity of the nearest emergency personnel and equipment, and coordinates interagency communications with surrounding jurisdictions

* Responsible for accurate data entry into the computer aided dispatch system.

* Operates police radio and data systems for the purposes of dispatching and communicating with police and other public safety resources

* Enters and retrieves data for police reports, activity logs and criminal information.

* Utilizes automated dispatch and law enforcement systems and databases to enter, research, and retrieve information

* Provides support to other public safety and community service functions including parking and building access services

* Utilizes dispatch and law enforcement systems and databases (both computerized and manual) to maintain department files and reports

Knowledge, Skills & Abilities

* Ability to effectively communicate (read, write, spell and speak in clear, concise English) via telephone, radio and in person

* Ability to learn correct telephone answering techniques; 9-1-1, emergency, non-emergency, business and allied agencies

* Skilled in reading and interpreting maps

* Ability to accurately identify where assistance is requested

* Skilled in using various video display terminals

* Knowledge or ability to learn police emergency procedures, radio codes and phonetic alphabet

* Ability to operate and accurately enter data into the computer aided dispatch system (CAD) while simultaneously receiving information by phone or radio

* Ability to handle multiple priorities and organize workload

* Ability to dispatch officers to routine and critical incidents

* Ability to accurately enter data, research and retrieve information from automated dispatch and law enforcement databases

* Ability to independently analyze situations quickly and accurately, while taking effective action to assure public safety provider and citizen safety

* Ability to communicate clearly and distinctly using radio and telephone equipment

* Ability to maintain composure and work accurately in emergency situations

* Ability to achieve the P.O.S.T Dispatcher certificate prior to completion of the probationary period

* Ability to work in a confined area wearing a headset which restricts movement about the work area

* Ability to work as assigned, on schedules that may include weekends, holidays and non-traditional work hours; and a willingness to work overtime as required

* Ability to work in a highly structured environment where all communications are recorded or documented and reviewed as public record

* Ability to type at a net rate of 30 wpm on a computer keyboard

* Ability to maintain appropriate documentation of previous events, details and conversations

* Ability to monitor security and fire alarm systems

* Ability to perform with a high standard of customer service, professional conduct, and civic responsibility

* Ability to communicate with…