Cashier Receptionist

Job Summary

The cashier/receptionist is a member of the health‑care department team who functions under the direction, guidance, and supervision of spinach manager, assistant manager, or designee. The cashier/receptionist greets and checks in all patients reporting to the medical office in a professional and courteous manner. This position is responsible for accurate check‑in, check‑out where applicable, information capture, and revenue collection per procedures.

The role requires a general knowledge of the medical center to assist patients with questions and concerns and extensive use of the computer.

• Reception, Check‑in, Check‑out (where applicable)
• Greet and assist patients that present
• Follow appropriate patient registration/check‑in policies and procedures
• Verify and/or update all demographic information (e.g., Personal Physician Selection, Language Preference)
• Working knowledge of Health Plan coverage types (e.g., traditional, deductible)
• Check in patients by following policies and procedures and using the check‑in systems oriscos manual visit records when systems are down
• Determine patient membership/benefits according to the benefit display
• Create accounts as necessary (e.g., workers compensation, confidential)
• Capture and populate workers compensation data on the correct screens and select the correct coverage as required
• Manage electronic in‑basket
• Obtain a patient medical record number when necessary
• Order Health Plan cards as needed
• Collect co‑pays and fees and inform patients of available payment options
• Generate appropriate encounter forms per procedure electronically or manually if the system is down
• Direct patients to appropriate area after the check‑in process is completed
• Check out patients by following checkout policies and procedures and using checkout systems or manual visit records when systems are down, if applicable
• Follow appropriate procedures when registering exception‑type patients such as non‑members, out‑of‑area health plan members, Medicare, Media‑Cal, and industrial patients
• Initiate and complete required forms for all appointments per policy
• Access necessary information from the fee schedule to determine appropriate fees based on CPT‑4 and/or service codes to collect appropriate revenue
• Assist patients by:
  • Explaining co‑pays/applicable fees
  • Providing facility directions
  • Referring to other departments and administrative services for further information (e.g., Member Services, Medical Secretaries, and Business Office)
• Initiating and completing appropriate forms as needed (e.g., Release Of Information, Patient Financial Responsibility)
• Tracking referrals to specialty care by utilizing the consultation/referral system where this responsibility exists for the individual in this classification
• Demonstrate knowledge of and application to Patient Administration Appointment Registration (PARRS)
• Maintain the patient will‑call area box if applicable
• Communicate with clinical and business office staff as needed
• Cash Handling, Reconciliation and kortings:
  Handle cash according to the Cash Handling Responsibility Agreement
• Comply with all applicable cash handling policies and procedures
• The registration designee is responsible for the safekeeping of change funds, all revenue collected during the shift, all assigned revenue documents, and all keys assigned for cash control
• Obtain, secure, and ensure sufficient denominations to provide change
• Reconcile shift  funds according to the Cash Handling Responsibility Agreement
• Use correct procedures to document and report discrepancies
• Work towards positive operational outcomes

Entry level

Full‑time

Other

Hospitals and Health Care construit