Cashier Receptionist

Job Summary

The cashier/receptionist is a member of the health care department team who functions under the direction, guidance, and supervision of the department manager, assistant manager, or designee. They greet and check in all patients reporting to the medical office in a professional and courteous manner, ensuring accurate check‑in, check‑out (where applicable), information capture, and revenue collection per procedures. They have a general knowledge of the medical center to assist patients with questions and concerns and require extensive use of the computer.

• Reception, Check‑in, Check‑out (where applicable)
• Greet and assist patients that present
• Follow appropriate patient registration/check‑in policies and procedures
• Verify and/or update all demographic information (e.g., personal physician selection, language preference)
• Working knowledge of health plan coverage types (traditional, deductible, etc.)
• Check in patients by following check‑in policies and procedures using the check‑in systems or manual visit records when systems are down
• Determine patients membership/benefits according to the benefit display
• Create accounts as necessary (workers compensation, confidential, etc.)
• Capture and populate workers compensation data on the correct screens and select the correct coverage as necessary
• Manage electronic in‑basket
• Use notes function to document pre‑payments
• Obtain a patient medical record number when necessary
• Order health plan cards as needed
• Collect co‑pays and fees, inform patients of available payment options
• Generate appropriate encounter forms per procedure electronically or manually if the system is down
• Direct patients to appropriate area after the check‑in process is completed
• Check out patients by following checkout policies and procedures using the checkout systems or manual visit records when the system is down, if applicable
• Follow appropriate procedures when registering exception‑type patients such as non‑members, out‑of‑area health plan members, Medicare, Medi‑Cal, and industrial patients
• Initiate and complete required forms for all appointments per policy
• Access necessary information from the fee schedule to determine appropriate fees based on CPT‑4 and/or service codes to collect appropriate revenue
• Assist patients by:
• Explaining co‑pays/applicable fees
• Providing facility directions
• Referring to other departments and administrative services for further information (Member Services, Medical Secretaries, Business Office)
• Initiating and completing appropriate forms (Release Of Information, Patient Financial Responsibility)
• Track referrals to specialty care using the consultation/referral system where applicable
• Demonstrate knowledge and application of Patient Administration Appointment Registration (PARRS)
• Maintain the patient will‑call area box if applicable
• Communicate with clinical and business office staff as needed
• Cash handling, reconciliation, and deposit:
• Handle cash according to the Cash Handling Responsibility Agreement
• Comply with all applicable cash handling policies and procedures
• Safekeep change funds, revenue collected during the shift, and assigned revenue documents and keys for cash control
• Obtain, secure, and ensure sufficient denominations for change
• Reconcile shift and deposit funds per the Cash Handling Responsibility Agreement
• Document and report discrepancies correctly
• Other duties may be performed as required
• Travel up to 50 miles to other facilities as needed (operational)
• Work additional hours as required up to 40 hours
• Hours subject to change with short notice

Entry level

Full‑time

Other

Hospitals and Health Care