Desktop Field Technician

San Jose, California -

Desktop Field Technician supports the installation, configuration, and ongoing maintenance of healthcare software and hardware solutions. This role ensures end users receive timely technical assistance while maintaining system reliability, security, and optimal performance.

• Technical Support and Troubleshooting

• Provide Tier 1–2 support for healthcare software applications
• Troubleshoot issues related to hardware devices
• Diagnose and resolve software, hardware, and network connectivity issues for end users
• Escalate unresolved issues to senior IT staff, vendors, or technical support
• Installation and Configuration

• Deploy, configure, and update Healthcare software on Windows-based client systems
• Assist with the setup and imaging of desktop PCs, laptops, and Windows tablets
• Install and configure barcode scanners, printers, RFID devices, and other peripherals
• Support Windows OS, Microsoft 365, and standard healthcare IT applications
• Maintenance and Monitoring

• Monitor device performance, battery health, and equipment uptime
• Apply security patches, updates, and antivirus tools as required
• Maintain inventory and documentation for devices and software licenses
• User Training and Customer Service

• Deliver high-quality customer service in fast-paced clinical or healthcare environments
• Document solutions and contribute to knowledge-base articles

• Associate degree in IT, computer science, or related field (or equivalent experience)
• 1–3 years of experience in desktop support or healthcare IT preferred
• Experience with Capsa Healthcare products is a strong plus

• Knowledge of Windows OS, Active Directory, and Microsoft 365 administration
• Familiarity with healthcare hardware such as mobile workstations, batteries, and barcode scanners
• Basic understanding of networking (TCP/IP, DHCP, VLANs, Wi‑Fi)
• Ability to read logs, perform root‑cause analysis, and carry out system configurations

• Strong communication and customer‑service skills
• Ability to work independently and in clinical environments
• Strong attention to detail and ability to prioritize

• Ability to lift or move equipment up to 40 pounds
• Regular walking to clinical units, including patient‑care areas
• May require occasional on‑call support or after‑hours maintenance
• Work Environment
  • Healthcare facilities, long‑term care centers, clinics, or hospital settings
• Must have reliable transportation, a valid driver’s license, and auto insurance
• Business mileage is reimbursed
• Pay grade: 22
• View our benefits and pay grade information here:
• Candidates must be authorized to work in the United States

TSP is award‑winning, customer‑endorsed, and minority‑owned. We provide custom, flexible, and flawlessly executed IT services and talent solutions throughout the United States and Canada. We create great customer experiences by saving you time and money.

TSP is an equal opportunity employer and welcomes applications from all qualified persons without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.