Operations Engineering Apprentice

About Vocareum

Vocareum is a leading edtech platform empowering over four million learners to acquire technical skills through immersive, hands‑on labs. We collaborate with top technology providers including AWS, Databricks, Udemy, and Udacity, to deliver real‑world learning experiences in cloud computing, data engineering, AI/ML, and more.

We are seeking a passionate and proactive Operations Engineering Apprentice to ensure our customers achieve maximum value from our platform.

You’ll play a vital role in onboarding new customers, support technical integrations, provide ongoing support that drive learner success and support the general engineering operations as needed.

Key Responsibilities

• Lead onboarding and training for new institutional and enterprise customers.
• Assist customers with technical integrations (e.g., SSO, LMS integrations) and content authoring (labs, assignments).
• Respond to support inquiries via our ticketing system and live chat.
• Collaborate on and support Quarterly Business Reviews (QBRs).
• Help with Data engineering projects - reporting/invoicing/lab usage etc.
• Help with 3rd party tools/packages for Vocareum labs/containers.
• Help with release process and integrations with external tools/APIs.

What We’re Looking For

• Strong understanding of full‑stack web development concepts.

Qualifications

• A four‑year degree in a technical field or completion of a coding bootcamp with a focus on full‑stack web development.
• Experience in customer‑facing roles is a plus.

Location

• San Jose, California - Hybrid 3 days a week in office.

What we offer

• Participate in a high‑growth, mission‑driven environment.
• Competitive salary, equity and benefits package.

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