Senior Tools Architect – Enterprise Observability & AIOps

Senior Tools Architect – Enterprise Observability & AIOps

We are seeking a senior-level Tools Architect who is a recognized expert in building and operating modern, enterprise-grade observability and AIOps platforms at global scale. This is a deeply hands‑on role: you will personally design, deploy, and tune full‑stack observability solutions, build executive and operations dashboards that become the daily heartbeat of the organization, and drive AIOps‑led incident management with Moogsoft.

You will own deep integration with Service Now and serve as the primary technical interface to senior leadership (CTO, CISO, Head of Platform Engineering) for all observability, alerting, and tooling strategy – in person, in the San Jose, every day.

• Architect and hands‑on implement a unified observability platform covering on‑prem, multi‑cloud (Azure + AWS), containers, and SaaS applications.
• Own the full Moogsoft AIOps deployment: ingestion pipelines, situation clustering, noise reduction, automated remediation workflows, and integration with incident/response tools.
• Design, build, and maintain enterprise “single‑pane‑of‑glass” dashboards (executive, NOC/SOC, service‑owner, and engineering views) in tools such as Grafana, Datadog, Dynatrace, New Relic, or Lightstep.
• Lead deep bi‑directional integration between observability tools and Service Now (Event Management, CMDB, Incident, Change, ITSM workflows, Service Mapping, Discovery).
• Drive event correlation, alerting rationalization, and elimination of alert fatigue using Moogsoft and supporting tools.
• Hands‑on build and maintain data ingestion pipelines (metrics, events, logs, traces) using Prometheus, Open Telemetry, Fluent Bit/Fluentd, Elastic, Splunk, Datadog agents, etc.
• Create and present observability maturity roadmaps, AIOps business cases, SLA/SLO reporting, and tool rationalization plans to C‑level executives and the board – in‑person in San Jose.
• Own licensing strategy, cost governance (Fin Ops for observability), and vendor relationships across the entire stack.
• Mentor observability engineers and act as the final escalation owner for major incidents and platform issues.

• 15+ years in enterprise IT operations with 6+ years owning large‑scale observability and AIOps platforms (5,000+ servers, 50,000+ containers, multi‑region).
• Deep, hands‑on expertise with Moogsoft AIOps (recent versions) – you have built or rebuilt Moogsoft environments from scratch, tuned clustering algorithms, and delivered >80% noise reduction.
• Proven track record building and operating enterprise dashboards that are used daily by executives, NOC/SOC, and engineering teams.
• Expert‑level Service Now integration experience:
  • Bi‑directional incident sync with Moogsoft or other tools
  • CMDB population via Discovery and Service Mapping
  • Custom Service Now dashboards and Performance Analytics
• Broad modern observability stack experience (at least four of the following required):
  • Cloud‑native:
    Azure Monitor, Cloud Watch, Google Operations
  • AIOps:
    Moogsoft (mandatory), Big Panda, Pager Duty Signal Flow
  • Strong scripting/automation:
    Python (mandatory), Go, Power Shell, Ansible.
• Comfortable and effective presenting in‑person to senior leadership and war‑room teams in San Jose HQ on a daily basis.

• Moogsoft Certified Engineer or Architect
• Service Now Certified Implementation Specialist – Event Management
• ITIL v4 Foundation or higher

Mid‑Senior level

Contract

IT Services and IT Consulting

Location:

San Jose, CA – on‑site base with daily presence required.