Production System Engineer - San Jose

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The Data Systems Infrastructure (DSI) team stands as the unseen architects behind the scenes. In a thrilling dance of technology and innovation, we propel the company's meteoric rise by constructing and orchestrating colossal data fortresses, taming the life cycle of server fleets, conjuring Cloud solutions, and crafting a symphony of infrastructure services. Our mission is to ensure scalability and unwavering reliability, making sure Byte Dance's digital footprint leaves an indelible mark on the world.

Embark on an exciting expedition to explore the rapidly expanding Byte Dance domain in the United States, Europe, and Asia. Here, the Data Systems Infrastructure (DSI) team is crafting monumental data citadels that encircle the planet, sheltering legions of hundreds of thousands of servers. As the maestro of our production systems, you will embark on a captivating odyssey, taming the life cycles of these servers.

Your adventure will begin with the orchestration of their initial deployment, navigating the intricate terrain of OS installation, summoning services like a digital magician, and maintaining vigilant watch over our inventory. But, like any epic tale, there will be times of challenge when you become a troubleshooter extraordinaire, mending and restoring with unwavering dedication. Eventually, you'll guide them into the sunset, orchestrating their decommissioning and ensuring their rebirth through recycling, all while contributing to the pulsating rhythm of Byte Dance's technological evolution.

• Operation:
  As a Production Systems Engineer, your mission is to contribute to enhancing the stability, efficiency, effectiveness, and scalability of our data center and server operations, platform, and service on a worldwide scale.
• Lifecycle Enhancement:
  Participate in and enhance the entire lifecycle of the server fleet - from system design/introduction consultation to launch reviews, deployment, operation, and retirement.
• Automation:
  Develop and deploy tools and solutions to enhance the automation, reliability, scalability, and operability of servers in the datacenter.
• Monitoring:
  Develop and deploy tools and solutions for improving the availability, latency, and overall service of the datacenter infrastructure, server, and network health.
• Disaster Recovery:
  Troubleshoot and resolve complex technical issues in a high-pressure, fast-paced environment. Conduct high-level root-cause analysis for service interruption and establish preventive measures. Practice sustainable incident response and postmortem.
• Cross-team
  
  Collaboration:
  
  Collaborate with stakeholders such as infrastructure architects, project managers, data center operations engineers, platform developers, supply chain teams, and our internal customers to comprehend overarching business objectives. Additionally, you will have the chance to design and implement innovative solutions for our Core IDCs and CDN/Edge.
• On-call:
  Engage in our on-call support spanning across regions and incident response teams to address critical issues in the production environment.

• Minimum Qualifications:
  • Education:
    
    Bachelor's degree in Computer Science, Electronic Engineering, relevant technical field, or equivalent practical experience.
  • Experience in at least one of the areas below:
    • Server Operations:
      Demonstrated proficiency in Linux system administration tasks. Possessed an in-depth comprehension of Linux kernels, drivers, and modules. Capable of scripting in Bash and Python to automate routine system operations, encompassing skills such as system configuration, performance tuning, and security management within the Linux environment. Had an in-depth understanding of server hardware, and was able to conduct troubleshooting or diagnostics. Experience participating in the planning, delivery, and operation of large-scale data centers in different countries.
    • Tooling Adaptation, Deployment, and Maintenance:
      Proficient in customizing operation and maintenance tools to satisfy specific demands for new server hardware. Competent in managing the entire software tool lifecycle, ranging from deployment to continuous maintenance. This encompasses tasks associated with facilitating the monitoring of server performance, effectively provisioning resources, timely handling of fault management, and conducting repairs to guarantee the smooth operation of new server hardware.
      
      Experience in developing and maintaining hardware, network, or service monitoring software for more than 10,000 servers.
    • Communication:
      Experience in managing and coordinating teams in the global context.
• Preferred Qualifications:
  • 3 years of work experience in related field.
  • Data Center:
    An intermediate level of expertise is preferred. We are looking for individuals who are proficient in areas ranging from OS installations and break-fix operations to significant projects such as planning and operations (encompassing the entire infrastructure…