Assistant Manager, Global Labs

Assistant Manager, Global Labs – Calix

Calix supports the skyrocketing demand for broadband and managed services by offering world class cloud and software platforms which enable BSPs to simplify their operations, excite their subscribers and grow their value. Calix Global Lab is offering the opportunity to manage a dynamic, innovative lab where there is a need for leadership that shares a vision of coordination and cooperation within a strong technical workforce.

Here you will find a place in which new ideas, significant process development and an appetite for accuracy are embraced. In this position you can bring your desire for positive contribution, your ambition for transformation and your ability to enhance work environment. Your contributions sets the scene for growth, success, and partnerships within an exciting circle of talented engineers.

• Manage, motivate, oversee and work through hired as well as contracted Lab Techs to install equipment, set up and troubleshoot testbeds.
• Serve as central point of contact for all stakeholders, responsible for overall planning, prioritizing, allocating resources, executing and monitoring to ensure timely, efficient and successful closure of LHD Tickets for new install projects and ongoing support.
• Review LHD backlog and technician workload, prioritize and assign LHD Tickets to Technicians based on expertise.
• Manage and own timely, accurate and efficient servicing of Lab Helpdesk Tickets.
• Develop relations and collaborate with key stakeholders in Product Development, Testing and Cloud Services Teams.
• Manage customer expectations, foster open communication with internal team and external customers.
• Balance multiple responsibilities, prioritize tasks, and develop project planning to meet tight deadlines.
• Anticipate potential hurdles and find effective solutions to minimize delays in resolving tickets.
• Represent Global Labs in product release and LHD Status meetings.
• Prepare and present detailed status report and turnaround time for new projects and support tickets.
• Offer flexibility in work schedule and be available for early/late meetings, coordinating troubleshooting sessions, etc. Occasional travel may be required to visit labs and/or attend in-person meetings and events.

• 4–6 years of supervisory experience in networking, fiber optics or similar field.
• Experience project managing and leading technical teams in an R&D environment.
• Extremely detail‑oriented with time management and organizational skills.
• Understanding of Juniper, Cisco and similar networking gear.
• Understanding of lab design, network diagrams and rack layouts.
• Understanding of switching systems, cabling, fiber optics, VOIP.
• Excellent written and verbal communication skills.

• Bachelor or University degree in Networking / Computer Science related field.
• Experience in telco infrastructure and theory.
• Familiar with Broadband Service Provider network.

• Remote position, targeting candidates local to San Jose, CA.

• San Francisco Bay Area: 107,000 – 161,000 USD Annual.
• Select US Metros and States: 93,000 – 140,000 USD Annual.
• Other US Locations: 83,700 – 126,000 USD Annual.

This role may be eligible for a bonus as part of the total compensation package. Benefits include health, dental, vision, 401(k) match, paid time off, and other standard perks.

• Entry level

• Full‑time

• Other

• Computer Hardware Manufacturing, Computer Networking Products, and Software Development