Technical Account Director

Technical Account Director – Adobe

Join to apply for the Technical Account Director role at Adobe.

About Adobe

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences. We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

What You Will Do

• Lead Ultimate Success engagements as the technical executive point of contact throughout the customer's solution usage lifecycle.

• Provide strategic mentorship and support the customer's technical strategy with Adobe Solutions to drive value.

• Assess and mitigate strategic customer technical risks and opportunities.

• Ensure clear communication across customer operational areas and maintain governance with internal and external executive teams.

• Drive alignment and reporting on engagement status and outcomes.

• Advocate for the customer across internal Adobe teams, optimizing investment and accelerating task execution and issue resolution.

• Drive the customer's achievement of key business objectives, innovation, and process improvement back into the Adobe ecosystem.

• Coordinate with all technical partners to influence delivery achievements across multi‑solution engagements.

• Collaborate with Adobe's internal teams and third‑party partners to support customer success.

• Lead a matrixed services team involving multiple project teams.

• Develop effective relationships with customer partners and recommend how features fit within customers' environments.

• Lead 'architectural and design' discussions to ensure optimized solutions.

What You Need to Succeed

• Bachelor's Degree in a related technical field (equivalent experience considered).

• At least 10‑15 years of senior experience in consultative, customer support, or customer success roles within marketing technology.

• Strong customer‑facing skills, executive presence, and presentation abilities.

• Proven track record of leading meetings, workshops, and reviews before audiences of all sizes.

• Strong conflict‑resolution skills to close customer concerns and technical issues.

• Validated interpersonal and prioritization skills, with ability to work independently in a highly matrixed environment.

• Capability to drive resolution across technical, architectural, business process, and partnership issues.

• Strategic thinking about business, product, and technical challenges to help customers realize software investment and innovation.

• Experience with Adobe Analytics, Adobe Experience Manager (AEM), Adobe Experience Platform (AEP), Adobe Campaign, Adobe Workfront, Adobe Commerce, Adobe Marketo, Adobe Target (plus other Adobe solutions are a plus).

• Travel up to 15‑20% to client locations as required.

Compensation

The U.S. pay range for this position is $141,300 – $254,200 annually. In California and New York, the range is $175,600 – $254,200. Compensation may vary by location and be based on experience and skill.

State‑Specific Notices

California:
Adobe will consider qualified applicants with arrest or conviction records in accordance with state laws and fair chance ordinances.

Colorado:
If this role is open in Colorado, the application window will remain open at least until the stated date and time in Pacific Time.

Massachusetts:
It is unlawful to require or administer a lie detector test for employment or continued employment.

Equal Employment Opportunity

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other characteristics protected by law.

Accessibility

Adobe aims to make  accessible to all users. If you have a disability or special need requiring accommodation for the application process, contact  or call‑3015.

#JLjbffr