Technical Product Specialist; TPS - Global Ads​/Measurement

Technical Product Specialist (TPS) - Global Ads Performance/Measurement

Responsibilities

• About our Team:
  As Monetization Product Operations (MPO) our goal is to help businesses have seamless experiences with our advertising solutions, by designing and scaling support processes to resolve technical issues within our product.
• We’re a global team with regional hubs in the US, Singapore, China, Israel, London, and we’re expanding to more hubs.
• Provide both pre- and post-sales implementation and advertising support to Tik Tok’s top advertisers.
• Balance customer service with technical know-how and specialize in Performance and Measurement monetization product pillars, assisting businesses with product issues.
• Collaborate closely with in-market sales and product teams within a high-growth environment.
• Self‑motivate, prioritize, and influence partners – key skills for success.
• Leverage experience with digital advertising, web and app signals, and hands‑on technology implementation.

Qualifications

Minimum Qualifications

• A Bachelor’s degree in Computer Science, a related technical field of study, or equivalent practical experience.
• Experience with technologies such as HTML, CSS, JavaScript, SQL, XML, and HTTP protocols, OR customer-façing experience as a Technical Consultant, Support Engineer, or Product Manager working with internal/external customers.
• Analytical experience solving problems with data and providing actionable product insights.
• Experience operating within support ticketing platforms (Jira, Zendesk, Freshdesk, Salesforce).

Preferred Qualifications

• 2+ years in Ad tech / digital technology fields.
• Experience driving technical implementation with advertising/software products, working directly with clients’ technical teams.
• Track record of successful collaboration with cross‑functional teams including Engineering, Product Marketing Managers, Product Managers, and Sales.

About Tik Tok

Tik Tok is the leading destination for short‑form mobile video. At Tik Tok, our mission is to inspire creativity and bring joy. Tik Tok’s global headquarters are in Los Angeles and Singapore, with offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of Tik Tok’s mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy – a mission we work toward every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make an impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We’re resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users.

Diversity & Inclusion

Tik Tok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. We celebrate diverse voices and aim to reflect the many communities we reach.

Tik Tok Accommodation

Tik Tok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance, please reach out at

Job Information

Base salary: $103,200 – $180,445 per year. Compensation may vary based on qualifications, skills, location, and other factors. Base pay is one part of the Total Package and may include discretionary bonuses, incentives, and restricted stock units.

Benefits: medical, dental, and vision insurance; 401(k) savings plan with company match; paid parental leave; short‑term and long‑term disability coverage; life insurance; wellbeing benefits; 10 paid holidays; 10 paid sick days; 17 days of Paid Personal Time (pro‑rated).

Legal:
For Los Angeles County candidates, qualification may be affected by criminal history. Applicants may be considered under the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.