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Technical Support

SFDC DevOps Copado

Job in San Jose, Santa Clara County, California, 95199, USA
Listing for: TechDigital Group
Full Time position
Listed on 2026-01-03
Job specializations:
  • IT/Tech
    Technical Support
  • Customer Service/HelpDesk
    Technical Support
Job Description & How to Apply Below
Position: SFDC DevOps with Copado
  • Provide customer support/service on the Dev Ops tools

Responsibilities

  • Provide customer support/service on the Dev Ops tools
  • Timely support internal & external customers on multiple platforms
  • Resolution of the tickets raised on these tools to be addressed & resolved within a specified TAT
  • Ensure adequate resolution with customer satisfaction
  • Follow escalation matrix/process as soon as a resolution gets complicated or isn't resolved
  • Troubleshoot and perform root cause analysis of critical/repeatable issues

    • Qualifications

    Salesforce Certifications with a minimum of 5 years of experience in Copado Dev Ops

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