Sr Business Systems Analyst

Business Systems Analyst

Red River is seeking a proactive, business-oriented Senior Business Systems Analyst to support multiple business divisions with The Port of Long Beach, a long-standing customer. This individual will serve as the primary liaison between the Information Management (IM) Division and the assigned Division, acting as both a strategic partner and an accountable delivery lead.

This role blends product ownership, business systems analysis, and project coordination, with a strong emphasis on technical execution and stakeholder engagement. The Senior Business Systems Analyst will work closely with business stakeholders to understand needs, define and refine business and technical requirements, manage a prioritized product backlog, and lead the successful delivery of high-impact solutions. Responsibilities will also include triaging ad hoc requests, performing data/process mapping, producing detailed documentation, and providing structured updates to IM leadership.

The ideal candidate brings strong professional presence, technical fluency, and the ability to operate autonomously. As a key representative of the IM team, the Senior Business Systems Analyst is expected to deliver responsive support to stakeholders while ensuring IM leadership is kept informed and aligned.

Essential Duties and Responsibilities 1. Division-Facing Product & Delivery Leadership

• Act as the primary liaison between the IM Division and assigned Division(s), serving as the single point of contact for all information technology related needs.
• Champion a strategic and collaborative relationship with business stakeholders—proactively identifying needs, fostering trust, and ensuring responsive and professional engagement.
• Conduct regular check-ins with stakeholders to review in-flight work, identify emerging priorities, and align on expectations.
• Maintain and continuously refine a dynamic, prioritized backlog of requests; sequencing work based on urgency, business impact, and available capacity.
• Lead delivery of key initiatives, serving as both Business Systems Analyst and Technical Product Owner from scoping through implementation.
• Triage and coordinate resolution of incoming issues and ad hoc requests (e.g., data discrepancies, reporting fixes) in collaboration with SMEs and technical teams.
• Deliver clear and timely updates to IM leadership, including dashboards, progress reports, and executive-ready briefings.
• Translate evolving business needs into actionable plans, balancing strategic product vision with short-term service delivery needs.

2. Project Management & Delivery Oversight

• Plan and execute initiatives using structured PMO frameworks and/or Agile methodologies, depending on the project context.
• Manage timelines, deliverables, dependencies, and resources across the full project lifecycle.
• Monitor scope, budget, and quality, escalating risks and issues to governance teams as appropriate.
• Provide consistent progress reporting and ensure transparent communication with stakeholders and leadership.

3. Business Analysis & Requirements Definition

• Translate business challenges into well-structured, traceable functional and technical requirements.
• Facilitate discovery sessions, process mapping, and stakeholder interviews to capture current-state workflows and define solution needs.
• Partner with business units to define measurable success criteria and support adoption planning.
• Ensure technical deliverables meet business expectations through proactive alignment and validation.

4. Stakeholder Engagement & Communication

• Serve as a conduit between business users, developers and executive leadership; ensuring clear communication and shared understanding.
• Lead requirements walkthroughs, demos, and working sessions to drive alignment and gather feedback.
• Communicate priorities, constraints, and trade-offs in a clear, audience-appropriate manner.

5. Vendor & Contract Coordination

• Manage vendor engagement across the delivery lifecycle, from design and development to implementation and support.
• Monitor vendor deliverables, timelines, and risks; elevate concerns proactively.
• Assist with software procurement, license renewals, and contract negotiations as needed.

6. Governance & Risk Management

• Maintain a RAID (Risks, Actions, Issues, Decisions) log to support transparency and accountability.
• Participate in change control and governance processes to ensure proper oversight.
• Proactively identify, communicate, and mitigate delivery risks and blockers.

Required Knowledge and Experience

• 10–15 years of progressive experience in hybrid roles spanning product ownership, business systems analysis, and project delivery; ideally within enterprise IT or public sector environments.
• Demonstrated ability to operate independently in dynamic, fast-paced settings, managing multiple priorities and shifting demands with minimal supervision.
• Proven strength in facilitation and cross-functional communication, with the ability to engage both technical teams and business stakeholders…