Workflow Management Analyst, Search & Interaction Safety - Trust & Safety

Workflow Management Analyst, Search & Interaction Safety – Trust & Safety Responsibilities

• Develop strategic data dashboards and automation solutions to enable real-time operational tracking for the Search and Interaction Safety team.
• Lead the development of smart and robust workflow management foundations, including queues, datasets, labels, and targets.
• Design and implement moderation efficiency metrics and comprehensive attribution frameworks.
• Define and set performance targets at various levels of granularity; monitor completion rates, identify root causes, and drive cross‑functional solutions to improve performance outcomes.
• Revamp moderation workflows and processes; align with key stakeholders to ensure smooth implementation and adoption.
• Conduct deep‑dive analyses on metric discrepancies and generate actionable insights for the team.

The Search & Interaction Safety Team is a lean and agile group focused on safeguarding user interactions across Search, Comment, and Messaging. Our mission is to respond quickly to evolving safety challenges by streamlining workflows, implementing efficient operational processes, and fostering cross‑team collaboration to proactively address risks.

The planning team ensures that safety operations are adequately resourced, optimized, and future‑ready. By aligning workforce supply with business needs, managing vendors and internal capacity, and responding to real‑time changes, the team plays a central role in maintaining service levels, productivity, and long‑term scalability of safety operations.

• Fluency in written and spoken Chinese is needed to manage stakeholders in the Greater China markets.
• Bachelor’s degree or above in Mathematics, Statistics, Computer Science, Engineering, or a related field.
• 2+ years of proven experience in data analysis, business intelligence, or insights enablement.
• Strong understanding of content moderation operations and strategies, including efficiency measurement and optimization.
• Expertise in metric system design, attribution analysis, and target‑setting methodologies.
• Proficiency in data visualization tools (Tableau, Power BI), SQL, Excel, and statistical analysis.
• Strong cross‑functional communication and stakeholder management skills.

• Experience with Python is a plus.
• Platform experience.

Content that this role interacts with includes images, video, and text related to everyday life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals. Hence, it is possible that this role will be exposed to harmful content on a daily basis.

Tik Tok recognises that keeping our platform safe for the Tik Tok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.

We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person‑centred, innovative and integrated approach.

Tik Tok is the leading destination for short‑form mobile video. At Tik Tok, our mission is to inspire creativity and bring joy. Tik Tok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Inspiring creativity is at the core of Tik Tok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive…