Sr Manager, Seller Success - eBay

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

eBay Live is a new way to sell on eBay, where sellers and buyers interact live on video. eBay sellers build buyer trust, expand their customer base, and grow repeat business through consistent and engaging live streams on eBay Live. eBay buyers can view, chat, ask questions, give feedback, vote, and buy online during eBay Live selling.

eBay Live is redefining how sellers engage customers through real-time commerce. We’re hiring a Senior Manager, Seller Success to build and operationalize solutions to reduce friction for our Live Sellers. As an Individual Contributor on the Seller Success team, you will operate as an internal consultant, parachuting into broken workflows, running root-cause analyses, and identifying scope of impact before designing and standing up fixes across multiple departments and cross-functional teams.

You will build for scale, maintain a global perspective, and develop clean and repeatable tooling (SOPs, dashboards, change management plans, etc) to ensure process adoption before moving to the next highest-impact problem. Success will be measured by time-to-resolution, fix effectiveness, adoption at scale, and seller outcomes (GMV, retention, CSAT). As a Senior Manager, you will also drive discovery for ambiguous problems, design program KPIs and guardrails, and make cross-initiative tradeoffs to further the business unit’s overall strategy.

• Develop Seller Strategy :
  Derive insights from internal and external data sources, drive discovery for complex problems, and deliver executive-level proposals and project roadmaps outlining issue prioritization, resource requirements, and project milestones. Support annual planning process, evangelizing needs to broader organization.
• Backlog Triage & Portfolio Management :
  Analyze a list of internal and external friction points in our strategic seller customer journey, size the impact of the problems, and recommend focus areas for issue resolution.
• Parachute Problem-Solving :
  Manage large, multi-threaded programs end-to-end. Lead short, focused engagements on top strategic priorities : map root causes, define deliverables and time frames, set and track KPIs, identify and assign owners, and proactively identify and resolve program blockers.
• Build the Solution :
  Design the minimum viable fix and the globally scalable end‑state across SOPs, templates, automation / tooling, and seller education & comms in accordance with seller strategy (e.g., onboarding assets, feature GTM support, Help Center content, Salesforce workflows). Install structural improvements in process, goals and governance practices to remove recurring blockers.
• Operationalize Globally :
  Stand up programs, best practices, and trainings across multiple resource models and org designs. Identify and implement process customization to accommodate for geography‑specific localization needs. Drive adoption and change management across regions, establish light but real governance, and complete clean handoffs to steady‑state owners.
• Influence & Unblock :
  Align and negotiate with cross‑functional stakeholders including Category Management, Account Management, Global Customer Success, Product, Legal, Product Marketing, and Finance teams. Surface risks early, drive mitigation, and keep highly matrixed teams focused on value delivery.
• Measure & Learn :
  Define KPIs, tests, and track measures of success for all initiatives. Build instrument dashboards,…