Global Product Manager, Service

Overview

Join to apply for the Global Product Manager, Service role at Align Technology
. The role is located in San Jose, California (primary location) and is a full‑time, entry‑level position. Compensation ranges from $167,200 to $230,000 per year (base salary only, equity and bonus are not included).

• Own the end‑to‑end service product roadmap focused on call deflection, digital self‑service, and automation.
• Define product strategy aligned to measurable outcomes such as call volume reduction, handle time improvement, and CSAT.
• Translate service operational needs into scalable platform capabilities across Salesforce Service Cloud, chatbots, and AI agents.
• Lead discovery, definition, and delivery of product initiatives from concept through launch.
• Analyze inbound call drivers and identify opportunities for process redesign, automation, and digital resolution.
• Partner with Operations to standardize and optimize service processes globally.
• Leverage customer insights, analytics, and market data to inform product decisions and track success metrics.
• Maintain strong execution discipline across planning, prioritization, and delivery and identify risks early.
• Mentor Product Managers and contribute to product best practices.

• 8–10 years of Product Management experience with significant focus on Service, Support, or Operations platforms.
• Proven experience driving call reduction and service efficiency initiatives.
• Hands‑on experience with Salesforce Service Cloud (cases, flows, omni‑channel, knowledge).
• Strong understanding of customer support operations and contact center metrics.
• Experience launching or scaling chatbots, AI agents, or self‑service solutions.
• Ability to translate operational pain points into clear product requirements.
• Strong analytical and data‑driven decision‑making skills.

If provided, base salary or wage range is the range in which Align reasonably expects to set a candidate’s pay for the posted position. Actual placement depends on the individual skills and experience level of a candidate plus the total compensation and equity across team members. For other locations outside of the primary location, the base salary range will be adjusted geographically.

• Medical, dental, and vision coverage with a Health Savings Account option.
• Discounts on Invisalign and Vivera after 90 days of employment.
• Back‑up child/elder care and caregiving concierge access.
• Family forming benefits under one of Align’s health plans.
• Employee Assistance Program and lactation support services.
• Flexible Spending Accounts, 401(k) plan with company match, and employee stock purchase program.
• Paid vacation up to 17 days during the first full year, with accrual increase by tenure.
• Sick time accrual, paid holidays, parental leave, and jury duty pay.
• Additional state‑or‑local law benefits compliance.

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Align Technology is an equal opportunity employer. We are committed to providing equal employment opportunities in all our practices, without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, disability, sexual orientation, gender identity or expression, or any other legally protected category. Applicants must be legally authorized to work in the country for which they are applying, and employment eligibility will be verified as a condition of hire.