Principal, Agentic AI

The Company

Pay Pal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, Pay Pal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. Pay Pal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a Pay Pal or Venmo account balance, Pay Pal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.

Our Pay Pal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk.

We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.

Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do - and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

As the Principal, Agentic AI, you will lead the strategy, development, and execution of AI-driven autonomous shopping experiences. You will spearhead initiatives that leverage agentic AI-intelligent digital agents that anticipate, negotiate, and execute commerce transactions on behalf of users. This role requires deep expertise in AI, e-commerce, and digital transformation, as well as strong leadership in cross-functional collaboration.

Job Description:

Key Responsibilities

Strategic Leadership & Innovation

* Define and implement the Agentic Commerce strategy, aligning with company goals.

* Identify and capitalize on emerging AI trends in automated shopping, voice commerce, and personalized digital assistants.

* Partner with executive leadership to integrate AI-driven commerce into the company's long-term vision.

Product & Technology Development

* Work closely with AI, data science, and engineering teams to build intelligent shopping agents that enhance user experiences.

* Oversee development of predictive, proactive, and personalized AI shopping assistants.

* Drive adoption of LLMs (Large Language Models), machine learning algorithms, and reinforcement learning for optimizing commerce transactions.

* Ensure data privacy, security, and ethical AI considerations are embedded in product development.

Business Growth & Partnerships

* Build and manage partnerships with AI vendors, fintech platforms, and commerce technology providers.

* Drive revenue growth by identifying new business opportunities in automated and agentic commerce.

* Collaborate with marketing, sales, and product teams to enhance customer adoption of AI-driven shopping experiences.

Customer Experience & Personalization

* Lead efforts to create hyper-personalized, AI-driven shopping experiences that anticipate and fulfill customer needs.

* Leverage real-time data, behavioral analytics, and AI decision-making to improve conversion rates.

* Champion a customer-first approach, ensuring seamless, frictionless transactions across digital platforms.

Qualifications

Required

* 11+ years of experience in e-commerce, AI, digital strategy, or related fields.

* Deep understanding of agentic AI, LLMs, and intelligent commerce systems.

* Proven track record of leading AI-driven digital transformation initiatives.

* Experience working with AI/ML models, personalization engines, and automation tools.

* Strong leadership, cross-functional collaboration, and executive stakeholder management skills.

Preferred

* Experience in conversational AI, voice commerce, and autonomous shopping systems.

* Background in fintech, blockchain, or programmatic commerce is a plus.

* Familiarity with regulatory and ethical considerations in AI-driven commerce.

Additional Responsibilities &

Preferred Qualifications:

Subsidiary:

Pay…