Technical Support Representative II

The global leader in automotive diagnostic equipment, Snap-on Diagnostics, has an immediate opening for a Technical Support representative. The successful candidate will provide support to Snap-on automotive diagnostic customers and franchisees via inbound and outbound calls, email, and other correspondence. This includes troubleshooting and general product use/operation. Full training will be provided to help you understand customer issues with the Diagnostic Product Line.

• Handle a high volume of inquiries professionally with minimal assistance
• Record and manage call data in the customer management database
• Ensure timely handling of messages, callbacks, and voicemails
• Follow standard operating procedures and department policies
• Participate in meetings and training sessions as required

Preferred

Skills and Experience:

• High School diploma, military training, trade school, or equivalent
• Customer service experience
• Automotive troubleshooting and hands-on repair experience or education
• Strong PC skills, proficient in Microsoft Office suite
• Bilingual in Spanish or French (preferred)

• Team player
• Excellent customer service skills
• Strong written and verbal communication skills

Snap-on is an Equal Opportunity Employer, Minority/Female/Disabled/Veteran

We encourage applications from people of color, the LGBTQ+ community, veterans, active-duty military, parents, individuals with disabilities, and people from diverse backgrounds. Snap-on complies with all fair employment laws and prohibits discrimination based on race, ethnicity, religion, gender, age, disability, veteran status, gender identity, sexual orientation, or other protected characteristics.

Founded in 1920, Snap-on is a leading global manufacturer and marketer of tools, diagnostics, and systems solutions for professional users across various industries including automotive, aviation, agriculture, construction, military, mining, and more. Headquartered in Kenosha, Wisconsin, with revenues of $4.25 billion, Snap-on operates through franchisees, company direct, distributors, and online channels.