Senior Engineering Technical Leader, Escalations

This is a hybrid position located in San Jose, Ca.

Join a dynamic group developing solutions in Cisco's routing and cloud technologies for major web scalers and service providers. This team collaborates across Cisco to leverage solutions and provide critical engineering support for large-scale customer deployments. We actively engage with product management, sales, marketing, and engineering architects to contribute to product quality and customer requirements.

• Lead your team towards technical excellence and inspire customer success
• Take ownership, lead, and drive resolution of critical customer escalations
• Subject matter expert in routing technologies, including design, implementation, and troubleshooting of complex routing networks.
• Apply analytical skills to solve high‑complexity product and network problems
• Support Cisco customer‑facing teams and provide deployment project status updates.
• Act as a trusted advisor to customer‑facing teams and customers, understanding their business needs and delivering technical solutions that drive customer success
• Identify systematic issues, initiate and drive resolution of long‑term solutions to improve customer experience and product stability.
• Drive innovation and improvements in routing technologies and operational processes to enhance network performance and reliability.
• Develop and maintain technical documentation, troubleshooting guides, and training materials to support team and customer enablement.
• Stay updated on new technologies and products in the Service Provider market segment.

• Bachelor’s degree in STEM with 12+ years of network engineering experience.
• Proven experience working with protocols: BGP, OSPF, ISIS, EVPN, BFD, Segment Routing, IPv4/IPv6, MPLS TE/FRR, L2/L3
  
  VPN, RSVP, Multicast (v4/v6).
• Demonstrated experience leading technical teams or projects, with a focus on routing and network infrastructure
• Experience with Linux and open‑source technologies.
• Significant work experience in network engineering roles, with demonstrated expertise in routing technologies, troubleshooting and resolving complex routing and network issues.

• CCIE Routing or CCIE Service Provider certification.
• Familiarity with Cisco’s internal organization and ecosystem.
• Master’s degree in STEM.
• Experience with IOS XR platform architectures (Cisco 8000, NCS
  5500/5700, ASR9K, NCS
  540, NCS
  560).
• Practical knowledge of AI concepts and applications.

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.

The starting salary range posted for this position is $ to $ and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits.

Individual pay is determined by the candidate’s hiring location, market conditions, job‑related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees are offered benefits, subject to Cisco’s plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid…