Customer Support Engineer; Routing & Switching
Job in
San Jose, Santa Clara County, California, 95199, USA
Listed on 2026-08-27
Listing for:
BayInfotech
Full Time
position Listed on 2026-08-27
Job specializations:
-
IT/Tech
Technical Support, IT Support, Network Engineer, Hardware Engineer
Job Description & How to Apply Below
- Provides second/third level technical support for Routing Protocols technologies to Cisco customers, partners, account teams, and other Technical Assistance Center engineers.
- Applies analytical skills and technical knowledge to solve product and network problems of moderate to high complexity.
- Provides technology/product training and intellectual property material as required
- Acts as focal point for large account network problem resolution.
- Effectively utilizes moderate to complex lab setups to recreate and solve problems
- Submits complete and correct bug reports in area of expertise.
- Interacts across TAC teams and development teams at peer level.
- Routing/Switching - Strong Analytical and troubleshooting skills with Routing/Switching across Cisco platforms.
- Candidate must have at least 4-5 years of Networking industry experience and knowledge, products and protocols
- Demonstrated proficiency in the following technologies: TCP/IP, Routing Protocols (OSPF, RIP, EIGRP, BGP), QoS, Multicast, MPLS
- Ability to handle critical customer issues/problems.
- Able to determine problems and deliver known solutions with a high level of customer satisfaction.
- Ability to determine root cause and resolution for previously unknown problems.
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