Customer Success Manager Job San Jose area,California USA,IT/Tech

Customer Success Manager

Full-time San Jose, CA

You'll be joining Adobe on a contract opportunity, employed through Next Deavor

Benefits You'll Love

Next Deavor offers health, vision and dental benefits for contract employees

Paid sick leave eligibility is contingent on state of residence

Optional 401k Plan (excludes employer match)

Opportunity to get your foot in the door at a well-established corporation, with potential for extended or permanent full-time employment

Become a Key Player as a Customer Success Manager

You will be accountable for overall customer success, driving renewals, adoption, and satisfaction to ensure long-term value realization for the client. You will build success plans, coordinate across internal and customer stakeholders including executive sponsors, and lead remediation efforts for at-risk accounts. This is a full-time role with a guaranteed 40 hours/week and an 8-hour shift. This is a 6 month contract in San Jose, CA.

This is a hybrid position in San Jose.

Here's How You'll Make an Impact on the Team

Build and maintain customer success plans and account roadmaps that align to business goals
Drive adoption of the digital marketing platform and related products across stakeholder groups
Monitor account health, identify risk, and lead "get well" plans to remediate issues
Facilitate executive-level meetings, workshops, and presentations with C-suite stakeholders
Partner with cross-functional teams to act as the internal voice of the customer and influence product/process improvements
Use data to track adoption and progress along maturity curves and recommend actions

Here's What You'll Need to Be Successful in This Role

-4+ years of SaaS/digital marketing Customer Success experience

Strong communication, consulting, and conflict navigation skills
Program management experience navigating large organizations and driving change across groups
Experience with executive facilitation and presenting to C-suite audiences
Proven account planning skills and ability to prioritize under pressure
Bachelor's degree and/or relevant work experience
Knowledge of digital marketing/media software
Digital Marketing Platform Knowledge — Adobe Experience Cloud specifically, broader martech familiarity

Pay Range

$43.49 - $54.37/hour

Ready to Make Your Mark?

This role may fill quickly. Submit your resume to be considered.

Apply with Pioneers here