Technical Rapid Response Analyst - Trust and Safety

Location:

San Jose

Employment Type:

Regular

Job Code:

A132857B

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The Rapid Response team ensures the safety of our users on the platform by rapidly resolving high-risk incidents using specialized tools, policies, and tactics. We aim not only to address issues but also to identify emerging risks and prevent them from spreading.

As a Technical Rapid Response Analyst within our Trust & Safety team, you will be on the front line, leading risk containment of major global Trust & Safety high-risk escalations. We’re looking for technical, data-driven problem solvers to shape the next generation of scalable safety operations. You’ll be building and applying automation and AI to allow our teams to rapidly contain risk and reduce reliance on manual review.

• Crisis Response:
  Lead trust & safety incident management and cross-functional coordination.
• Proactive Sweeps & Trend Detection:
  Conduct sweeps for violative content and emerging trends across features to surface incidents before they escalating, and identify patterns, trends, and gaps in content enforcement during incidents.
• Containment:
  Contain high-risk content quickly and thoroughly during live incidents, ensuring timely mitigation of escalations and crises.
• Data & Analytics:
  Analyze large-scale data and build dashboards to contain risks, monitor ecosystem health, and improve operations.
• Automation & Tools:
  Prototype and scale technical solutions (scripts, automations, AI agents) to solve trust and safety challenges.
• Post-Incident Improvement:
  Conduct reviews to identify root causes and implement lessons learned into playbooks, policies, processes, and tooling improvements.
• Stakeholder
  
  Collaboration:
  
  Utilize data-driven insights to influence stakeholders and transform frontline signals into product, policy, and detection enhancements.
• Availability to work on weekends on a rotational basis.

Minimum Qualification(s):

• Bachelor’s degree with 4+ years in Trust & Safety, Risk, Escalations, Crisis Management, or similar operational risk roles.
• Strong data skills with SQL, Python, or similar scripting languages to solve complex problems.
• Hands-on ability to design and launch tools, processes, or systems from scratch.
• Excellent interpersonal communication skills; able to clearly explain complex issues to both technical and non-technical audiences.
• Understanding of trust and safety challenges, global legal and regulatory frameworks related to online safety and harm prevention;

• Experience working in a technology or digital platform environment;
• Strong project management skills and thought leadership;
• Familiarity with AI/ML solutions and automation for risk management;
• Knowledge of cultural sensitivities and regional differences in harmful content definitions and enforcement.

The base salary range for this position in the selected city is $97200 - $180000 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17…