Fraud & Identity Specialist

Job#: 3053838

Job Description:

Location: Seattle, Washington (Remote)

This position involves reviewing transactions in real-time to prevent fraud, identifying fraudulent activities and patterns, and managing account takeovers. The role includes handling internal escalations to support services provided through our client's platform. You will be responsible for executing processes that are essential to maintaining a secure, safe, and stable platform for all users, employing data-driven and customer-first approaches.

• Identify fraud patterns and conduct investigations to deter fraudulent or suspicious activities.
• Maintain a queue of inbound customer appeals, utilizing time management and prioritization skills.
• Recognize and present opportunities for improvement and drive tasks to full resolution.
• Complete live and historical data reviews with a detail-oriented approach.
• Execute repetitive operational tasks while maintaining attention to detail and identifying process improvements.

• 1-2+ years of professional experience, ideally in a fast-paced setting in Fraud, Data Processing, or Support related fields, OR a strong academic record.
• Strong verbal and written communication skills.
• A positive attitude and the fortitude to work through ever-changing and dynamic operational conditions.
• Ability to make decisions on critical and sensitive issues quickly in a fast-paced environment.
• Capacity to operate with a high degree of confidentiality.
• Availability to work weekends or holidays.
• Experience with reviewing customer accounts for potential fraud.
• Ability to make decisions when scenarios are not black and white.

• Familiarity with Zen Desk or a similar platform.
• Proficiency in Excel or Google Sheets.
• Understanding of the gig economy.
• Customer service experience.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including Clearly Rateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex Benefits Overview:
Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a Support Linc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts.

In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach.

You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal…