Director, Technology

At WD, we are transforming the way technology enables HR services and the employee experience. We are looking for a strategic and hands on Director, People Technology to lead a team of Business Systems Analysts responsible for delivering scalable, business focused technology solutions across People functions. This leader will mentor and grow a high performing business analysis team. This team is responsible for translating business needs into effective process and technology solutions across HR domains.

This role leads, mentors, and develops a team of Business Systems Analysts by fostering accountability, continuous improvement, collaboration, and user centric problem solving. The Director establishes clear expectations, creates meaningful development plans, and opens career growth opportunities for team members while defining the capabilities and skills required for a strong business systems analysis function. Just as importantly, this leader builds a culture of knowledge sharing, constructive challenge, innovation, and impact.

The Director is responsible for driving our HR technology vision, roadmap, and execution. They provide direction and oversight across the full tech lifecycle, including requirements discovery, process analysis, functional design, testing, implementation, and post-launch optimization. This leader ensures consistent standards for documentation, quality controls, and delivery methods across the team, while coaching analysts to translate complex business challenges into clear, scalable, and sustainable process and technology solutions.

The role also requires functional and technical depth to evaluate tradeoffs, challenge solution approaches, and engage credibly with business and technology partners.

This leader serves as a trusted advisor to the People team, our IT technology partners, and company cross‑functional stakeholders. The Director owns strong relationships across the organization to understand strategy, clarify priorities, and identify opportunities for transformation and optimization. They facilitate complex discussions, resolve ambiguity, align stakeholders, and drive decisions on requirements and solution direction, while creating transparency around priorities, dependencies, risks, tradeoffs, and expected business outcomes.

This leader drives continuous improvement through process simplification, standardization, automation, and thoughtful technology enablement. They encourage the team to identify root causes, question legacy practices, and recommend solutions that improve employee experiences. They also champion responsible adoption of emerging capabilities and new ways of working to create measurable business value.

• Proven experience leading and developing Business Systems Analysts/HRIS Analysts. Success building high performing teams, developing talent, and creating clear accountability for outcomes.
• Deep expertise in business analysis practices, including requirements management, process design, functional solution design, testing, implementation, and optimization. Establishing and improving operating models, user enablement, and governance frameworks.
• Strong understanding of enterprise HR technology, the HR domain, and its processes. The ability to connect company business priorities to HR programs and deliver meaningful, impactful outcomes.
• Demonstrated experience with Workday HCM & Service Now specifically, and broader HR tech SaaS solutions in general. Familiarity with operating in shared models where configuration and administration is co-owned between HR and IT.
• Expertise in modern SaaS HR systems architecture, integration principles, data quality practices, and emerging technologies such as AI.
• Significant experience and ability in designing and then delivering multi-year roadmaps, balancing quick wins with longer term transformative work.
• Exceptional communication, facilitation, influencing, stakeholder management, and problem solving skills.

• The People Gardener. You elevate capability through clear expectations, candid coaching, meaningful opportunities, and active investment in team growth. You're known for growing future leaders.
• The Cartographer. You are comfortable operating in ambiguity and building as you go. If the map doesn't exist you make it.
• The Dot Connector. You analyze processes, data, user experience, technology, and operating…